The managers of a company tell their employees that customer service is thecompany's top priority. However, the employees view making sales as the toppriority of the company. What the managers tell employees are_________ whereas theviews of the employees areEspoused values, enacted valuesEnacted values, espoused valuesNarratives, observable artifactsObservable artifacts, narratives

Innumerable ways exist for managers to influence the culture of their teams and workplaces. They…

Answered: The managers of a company tell their…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Mission statement of crispy krepe doughnuts Inc 2015. We believe: Consumers (1) are our lifeblood, the center of the doughnut. (2) There is no substitute for quality in our service to consumers. Impeccable presentation is critical (7) wherever Krispy Kreme is sold. We must produce a collaborative team effort that is unexcelled. We must cast the best possible image in all that we do. (8) We must never settle for "second best;" we deliver on our commitments. We must coach our team (9) to ever-better results. (5) Question 1. Identify whether the mission statement is good or not or lacking some components which not fully occupied those components. 2 .Does the given mission statement above was placed in the correct part of 9 components accordingly as this if not please rearrange the components put in correct way. Make a analysis based on the nine components below: 1.Customers: Who are the firms’ customers? 2. Product or services: What are the firms’ products and services? 3. Markets:…
Mission statement of crispy krepe doughnuts Inc 2015. We believe: Consumers (1) are our lifeblood, the center of the doughnut. (2) There is no substitute for quality in our service to consumers. Impeccable presentation is critical (7) wherever Krispy Kreme is sold. We must produce a collaborative team effort that is unexcelled. We must cast the best possible image in all that we do. (8) We must never settle for "second best;" we deliver on our commitments. We must coach our team (9) to ever-better results. (5) Question 1. Identify whether the missions statement is good or not or lacking some components which not fully occupied those components. 2 .Does the given mission statement above was placed in the correct part of 9 components accordingly as this if not please rearrange the components put in correct way. Make a analysis based on the nine components below: 1.Customers: Who are the firms’ customers? 2. Product or services: What are the firms’ products and services? 3. Markets:…
a. Construct a list of at least 10 different names for “customer.” b. Choose some e-commerce site with which you are familiar. Analyze how “customer-focused” the organization appears to be and provide specific examples to justify your opinions.
Companies Making IT A Competitive AdvantageAll enterprises, regardless of what they produce or the services they deliver, are really information businesses. Theaccuracy, speed and precision of IT systems means the difference between winning or losing customers, keeping supplychains profitable, and solidly translating new concepts into revenue-producing products and services. The world’s best-runservices businesses have customer-driven IT as part of their DNA; it is very much who these companies are internally.Source: https://www.forbes.com/sites/louiscolumbus/2013/04/01/21-most-admired-companies-making-it-a-competitiveadvantage/?sh=6ed0468333cb Question 1 An organisation can survive and succeed in the long run if it successfully develops strategies to confront the fivecompetitive forces that shape the structure of competition in its industry. From an information systems perspective, the toolprovides further pointers towards how IS can be used to benefit the business. Discuss the…
9- The company has to provide liberal credit terms, deferred payment plans and gift certificates to facilitate.Which of the following function is described here? a. Communication b. Consumption and disposition c. Information contact d. Fund access
(a) Using any organization of your choice, discuss the concept of the customer- centric approach, and identify how important that company’s customers are to its core business. (b) Identify four (4) ways in which your selected organization can recover customer goodwill when facing customer complaints.
12 An e-government platform that solely offers information as part of their business model refers to a hybrid business model. Select one: a. True b. False
When making editorial decisions for his newspaper, the owner/editor mostly picks issues that are in line with his political beliefs and those that his advertisers approve of despite his publicly stated goal "to be a champion for free speech and for the development of the community." This indicates that ________. Select one: a. the company's strategic goals do not leave any room for interpretation b.the company's stated goals are not its real goals c. the company's goals are directional in nature d.the company's financial goals derive from its strategic goals
( successful website must accomplish three objectives: (1) generate traffic, (2) convert that traffic, and (3) generate a high revenue from those conversions. You will be analyzing two websites that perform relatively well on all three dimensions—bestbuy.ca or staples.ca. However, neither website is complacent about their performance, and your job is to determine avenues for improvement. You will be analyzing the success of both websites (or any other two online competitors of your choice; for example, Booking.com vs. Expedia.com) on several dimensions and providing recommendations on the actions the websites should take to improve their performance. (In some cases, you will be inferring or guessing the websites’ performance—no need to find external sources that report the websites’ performance metrics.)) 1-You will be learning about how to improve organic . For now, compare the selection of that product or product category at each website. Report whether the lower-performing website…
Customer ___ is an important driver of a service firm's ___ * a. satisfaction: value b. loyalty: profitability c. lifetime value: proposition 2. When customers are dissatisfied, they can ___ (1) complain to the firm, a third party or even take legal action (2) switch to another provider and/or spread negative word of mouth (3) take no action * a. all of 1, 2, and 3 statements b. none of the 1, 2, 3 statements c. only statement 1 and 2
Give typed explanation A. Use of knowledge to create new products and processes B. Firms are not able to control only respond to C. Determine if an industry is good to enter D. Not applicable E. Purchasers from the industry F. Determine if a firm will succeed in an industry G. Segments of the General Environment H. Directly add value to a firm’s product I. Unique firm strength that creates most value for customers J. Ability to tell the industry how much to pay K. Characteristics about people such as age and gender L. Describes the compensation scheme for top managers M. Employee knowledge N. Threat of integrating forward O. Stronger in creating sustainable competitive advantage P. Can be seen and counted Q. Consumers R. Activity that adds value to the primary processes in a firm S. Describes the characteristics of a firm’s most important resources T. Ability to tell the industry how much to charge
39) The development and design of high quality, citizen-centric e-government offering is a demanding challenge. Select one: a. True b. False

SEE MORE QUESTIONS

Recommended textbooks for you

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Management Information Systems: Managing The Digi…

Management

ISBN:

9780135191798

Author:

Kenneth C. Laudon, Jane P. Laudon

Publisher:

PEARSON

Business Essentials (12th Edition) (What's New in…

Management

ISBN:

9780134728391

Author:

Ronald J. Ebert, Ricky W. Griffin

Publisher:

PEARSON

Fundamentals of Management (10th Edition)

Management

ISBN:

9780134237473

Author:

Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo

Publisher:

PEARSON

SEE MORE TEXTBOOKS