6. The Security & Trust Bank employs 4 tellers to serve its customers. Customers arrive according to a Poissonprocess at a mean rate of 2 per minute. However, business is growing and management projects that the meanarrival rate will be 3 per minute a year from now. The transaction time between the teller and customer has anexponential distribution with a mean of 1 minute.Management has established the following guidelines for a satisfactory level of service to customers. Theaverage number of customers waiting in line to begin service should not exceed 1. At least 90 percent of thetime, the number of customers waiting in line should not exceed 3.a)Use the Excel sheet to determine how many tellers will be needed a year from now to completely satisfythese guidelines.

Find the Given details below: Arrival time λ 180 Customer per hour Service time μ 60 Customer…

Answered: The Security & Trust Bank employs 4…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 9P

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Answer the given question with a proper explanation and step-by-step solution. Use the information. A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poison distribution at the rate of 2.5 per minute. In serving themselves, customers take about 22 seconds, exponentially distributed.Use formulas to solve, no excel. Show all work. a. How many customers would you expect to see, on average, at the coffee urn? b.How long would you expect it to take to get a cup of coffee? c.What percentage of time is the urn being used? d. What is the probability that three or more people are in the cafeteria?
During the early morning hours, customers arrive at a branch post office at an average rate of 45 per hour (Poisson), while clerks can handle transactions in an average time (exponential) of 4 minutes each. Find: (a) The average number of customers waiting for service if 5 clerks are used. (b) The minimum number of clerks needed to keep the average waiting time in the system to under 5 minutes. (c) If clerk cost is $40 per hour and customer waiting time represents a “cost” of $30 per hour, how many clerks can be justified on a cost basis? Please show work.
At a one man barber shop, customers arrive according to poison distribution with a mean arrival rate of 5 per hour and hair cutting time was exponentially distributed with an average hair cutting time was exponentially distributed with an average hair cut taking 19 minutes. It is assumed that because of excellent reputation, customers were always willing to wait. Calculate the following a. Average number of customers in the shop and average numbers waiting for a haircut b .Percentage of time arrival can walk in right without having to wait c. The percentage of customers who have to wait before getting into the barber’s chair
Currently, Commercial Banks have 1 unit of ATM machines to meet customer needs. It is known that there is an average of 12+x customers in the system. Then it is also known that the average time spent by someone in the system is 10 minutes. Assume that the system follows M/M/1. The Commercial Bank operational manager is considering whether it is necessary to add 1 unit of ATM machine. What are your considerations? To strengthen the consideration, compare the queue length, queue length, and utilities before and after adding an ATM machine? Note: x denoted by the last number of my ID Number.Example, if my ID number is 2602296545, then the number used are “5”
A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the um follow a Poisson distribution at the rate of three per minute. In serving themselves, customers take about 15 seconds, exponentially distributed. a. How many customers would you expect to see on the average at the coffee um? b. How long would you expect it to take to get a cup of coffee? c. What percentage of time is the urn being used?
A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of 4.0 per minute. In serving themselves, customers take about 11 seconds, exponentially distributed. a. How many customers would you expect to see on the average at the coffee urn? b. How long would you expect it to take to get a cup of coffee? c. What percentage of time is the urn being used? d. What is the probability that three or more people are in the cafeteria? e. If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 11 seconds, how many customers would you expect to see at the coffee urn (waiting and/or pouring coffee)? f.If the cafeteria installs an automatic vendor that dispenses a cup of coffee at a constant time of 11 seconds, how long would you expect it to take (in minutes) to get a cup of coffee, including waiting time?
The following data has been collected on the number of customers seen to arriveto a museum in a succession of 5-minute intervals: 5, 1, 3, 7, 5, 5, 6, 7, 5, 7, 4, 8, 1,5, 2, 3, and 5. Estimate the squared coefficient of variation of the arrival process. Ifthis data was known to come from a Poisson process, what would be your estimateof l, the rate of customer arrivals?

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