These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures. A. Quality measures B. Non-financial measures C. Financial Measures D. Balanced Scorecard

Principles of Accounting Volume 2
19th Edition
ISBN:9781947172609
Author:OpenStax
Publisher:OpenStax
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 5MC: Performance measures are only useful if _______. A. there are both controllable and uncontrollable...
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These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures.

A. Quality measures

B. Non-financial measures

C. Financial Measures

D. Balanced Scorecard

A manager would like to see reduction of the following operational measures, except:

A. Spoilage

B. Number of customer complaints

C. Queue time

D. Manufacturing Efficiency

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