These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures. A. Quality measures B. Non-financial measures C. Financial Measures D. Balanced Scorecard
These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures. A. Quality measures B. Non-financial measures C. Financial Measures D. Balanced Scorecard
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 5MC: Performance measures are only useful if _______. A. there are both controllable and uncontrollable...
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These are measures not found in the chart of accounts, such as customer satisfaction scores or product quality measures.
A. Quality measures
B. Non-financial measures
C. Financial Measures
D. Balanced Scorecard
A manager would like to see reduction of the following operational measures, except:
A. Spoilage
B. Number of customer complaints
C. Queue time
D. Manufacturing Efficiency
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