Traditional VS Quality Culture Traditional culture (Face to Face classes) Quality culture (modular/online classes) Operating Philosophy Objectives Management Approach Attitude towards customers (teacher- student attitude) Problem Solving Approach Supplier relationship (teacher-student relationship) Performance improvement approach ( students output)

Traditional VS Quality Culture Traditional culture (Face to Face classes) Quality culture (modular/online classes) Operating Philosophy Objectives Management Approach Attitude towards customers (teacher- student attitude) Problem Solving Approach Supplier relationship (teacher-student relationship) Performance improvement approach ( students output)

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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9780357033791

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9780357033791

Author:

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South Western Educational Publishing

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	Traditional culture (Face to Face classes)	Quality culture (modular/online classes)
Operating Philosophy
Objectives
Management Approach
Attitude towards customers (teacher- student attitude)
Problem Solving Approach
Supplier relationship (teacher-student relationship)
Performance improvement approach ( students output)