verbal and nonverbal communication

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 3OTJVC
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when you have used verbal and nonverbal communication to get a point across.

1. Which type of communication do you feel is more powerful for you to use? 

2. Which style is used more often at work versus in personal life?

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Step 1

In verbal communication, we use spoken or written words to transfer a message whereas, the non-verbal communication includes using eye contact, facial expressions, gestures and postures to deliver the message to the receiver.

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