Walker Accounting Software is marketed to smallaccounting firms throughout the U.S. and Canada. Owner GeorgeWalker has decided to outsource the company’s help desk and isconsidering three providers: Manila Call Center (Philippines),Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourc-ing firm has the best rating? (Higher weights imply higher impor-tance and higher ratings imply more desirable providers.) PX PROVIDER RATINGS CRITERION IMPORTANCEWEIGHT MANILA DELHI MOSCOWFlexibility 0.5 5 1 9Trustworthiness 0.1 5 5 2Price 0.2 4 3 6Delivery 0.2 5 6 6

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter14: Marketing Channels And Supply Chain Management
Section14.1: Taza Cultivates Channel Relationships With Chocolate
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Walker Accounting Software is marketed to small
accounting firms throughout the U.S. and Canada. Owner George
Walker has decided to outsource the company’s help desk and is
considering three providers: Manila Call Center (Philippines),
Delhi Services (India), and Moscow Bell (Russia). The following

table summarizes the data Walker has assembled. Which outsourc-
ing firm has the best rating? (Higher weights imply higher impor-
tance and higher ratings imply more desirable providers.) PX

PROVIDER RATINGS

CRITERION

IMPORTANCE
WEIGHT MANILA DELHI MOSCOW
Flexibility 0.5 5 1 9
Trustworthiness 0.1 5 5 2
Price 0.2 4 3 6
Delivery 0.2 5 6 6

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