What are the traditional measures for meeting customer needs? What are the major limitations to these measures?
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What are the traditional measures for meeting customer needs? What are the major limitations to these measures?
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- What are the contemporary measures for meeting customer needs? What are the major strengths in these new measures?If you provide an inadequate response, specialists will downvote you. What does "process framework" refer to? What are the five primary functions of process models?Analyze a method by asking a range of questions based on the process?
- Measurements and metrics pertaining to customer service are essential; nevertheless, what are the potential drawbacks associated with having an excessive number of these types of measures?a) Rating from customer surveys b) Cycle time to resolve customer complains c) Unit customer cost d) Return on investment e) Employee satisfaction ratings f) Percentage of defective units g) Post purchase costs h) Time to market (from start to finish) i) Suggestion implemented per employee j) Customer profitability k) Percentage of revenues from new products l) MCE Classify each measure according to the following: Perspective Financial or Non-financial; Subjective or Objective; and External or Internal. When the perspective is process, identify which type of process: Innovative, operation, or post-sales service.Discuss the two methods objectively for the customer to comprehend, taking into account their advantages and disadvantages.
- Describe the relationship between customer contact and process efficiency?Would you please provide a very short scenario concerning needs analysis in the watch company? thank you so muchWith the aid of diagram, discuss ergonomics and its impacts on an employee as well as on the business organization. Propose a brief ergonomic policy for an organization that has contracted you as a consultant