What is benchmarking? And how should it be implemented?

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter6: Managerial Decision Making
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1. What is benchmarking? And how should it be implemented? 

2. Define three common decision-making biases and give an example of each.

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