What other special traits can you identify
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 2OTJVC
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Question
A writer compared letters and social media posts: “What is special about a letter is the time that is taken
in creating a letter—that someone went to the trouble of finding a piece of paper, sitting down, crafting their thoughts, putting them on paper, and that they created this document really just for me. A letter is a very singular expression, it’s a unique document, and for that reason, to get it in the mail feels almost like a gift. . . . It’s a piece of paper that I can feel. . . . There’s a physical connection.”35 How might these observations apply to business letters? What other special traits can you identify (L.O. 1)
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