More and more, service companies are recognising the importance of communication and customer service. Prepare a 15-minute presentation for a group of trainees at your workplace. The presentation should include the following: A. Outline FOUR (4) reasons for communication. B. Differentiate the three types of communication that are used in an organisation to meet customer needs. i. Upward communication ii. Downward communication iii. Lateral/diagonal communication Cite FOUR (4) barriers to communication. State FOUR (4) ways to improve communication with customers. C. D.

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter13: Managing Communication
Section: Chapter Questions
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More and more, service companies are recognising the importance of communication and
customer service. Prepare a 15-minute presentation for a group of trainees at your workplace.
The presentation should include the following:
A.
Outline FOUR (4) reasons for communication.
B.
Differentiate the three types of communication that are used in an organisation to meet
customer needs.
i. Upward communication
ii. Downward communication
iii. Lateral/diagonal communication
Cite FOUR (4) barriers to communication.
State FOUR (4) ways to improve communication with customers.
C.
D.
Transcribed Image Text:More and more, service companies are recognising the importance of communication and customer service. Prepare a 15-minute presentation for a group of trainees at your workplace. The presentation should include the following: A. Outline FOUR (4) reasons for communication. B. Differentiate the three types of communication that are used in an organisation to meet customer needs. i. Upward communication ii. Downward communication iii. Lateral/diagonal communication Cite FOUR (4) barriers to communication. State FOUR (4) ways to improve communication with customers. C. D.
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