What problems presently exist for any person assigned to the position of nursing supervisor? How will these problems impact the selection of the new supervisor? Who should be hired as the supervisor? Why? Who should be hired as the head nurses? Why? Your final decision might not please the staff, and if not, how would you handle the possible uprising?
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- Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving? What problem solving strategies and techniques do professionals use? How would one gain this knowledge and learn from this experience?1. What are the advantages and disadvantages of extending Maura Currier’s leave?2. If you were the human resource director, would you grant her request? Explainyour answer. The Medical Leave Problem (FMLA)Maura Currier has been working for ComputerTech for four years as a lead supervisor.During the past two years, Currier’s mother has needed frequent medical attention forher diabetes. Being the only child, Currier has helped her mother, Jane Currier, as oftenas her work schedule would allow. Unfortunately, during the past two years, hermother’s condition has worsened.With the passage of the Family and Medical Leave Act (FMLA), Currier asked the firmfor, and was granted, an unpaid leave to care for her mother in accordance withcompany policy (see the policy in Exhibit 4.9). The agreement stated that Currier couldmiss work every Friday for 60 weeks rather than take off 12 straight weeks. At the endof 60 weeks, Currier returned to work full time and immediately began missing work tocare…Answer the question in number format 1. What problems presently exist for any person assigned to the position of nursing supervisor? How will these problems impact the selection of the new supervisor? 2. Who should be hired as the supervisor? Why? 3. Who should be hired as the head nurses? Why? 4. Your final decision might not please the staff, and if not, how would you handle the possible uprising?
- Carol Jones wanted her business to increase sales by 50 percent over the next five years. To do this, she must hire three more people. She wanted to determine how to evaluate these people, so she lists their job specifications and develops job descriptions. She also listed where these employees would work and what training they would require. What management functions is Carol performing, and how do they apply to this scenario?What is the underlying problem in this case from the perspective of a hospital administration? What role do you believe hospital administrators have played in contributing to nursing shortages and high nurse turnover? What could hospitals do to create a realistic job preview before new nurses accept a position? How do you think this might help with nurse retention? What type of training or development might hospitals offer to help reduce nurse turnover?In reference to an Human Resource Management course 4th year college course at Malone University using the following textbook: Gomez-Mejia, L. R., Balkin, D. B., Cardy, R. L., & Carson, K. P. (2020). Managing human resources. (9th ed.). Boston: Pearson Education. Which one of the following functions is typically not a human resource management responsibility? a. Analysis and design of work b. Demand forecasting c. Performance management and development d. Exit interviews
- As CEO of Hospital X, Koray created a new unit called CPAU (Coronavirus Priority Assessment Unit), that is frequently decontaminated and away from the other units of the hospital such as Accident and Emergency Services, General Surgery, Cardiology, Orthopaedics, and Intensive Care. Also, all of these services have department managers. -What kind of departmentalization would be suitable for Hospital X? Explain in detail and discuss the advantages of this kind of departmentalization. Provide a chart showing the organization’s structure in units such as CPAU, Cardiology, and so on which are managed by departmental managers and Koray as the CEO of the company. -Explain selective perception bias and anchoring effect in decision making process. Provide examples. -XYZ Company is operating in all areas of the oil industry. Due to the uncertain nature of this industry, XYZ Company needs to be flexible. When you think about mechanistic and organic structures, which one will be suitable for…A CASE TO CONSIDER: WHO HAS STRESS, ANYWAY? “I’ll admit that 8:30 on a Saturday morning is a strange time to ask my three oldest friends to come over for coffee and talk,” comments Lindsey Ferrara, “But this is the only time we could get together, and I need help fast!” Lindsey is a young registered nurse in the intensive care unit of Metropolitan Hospital who has been jarred into reality by a comment her shift supervisor had just made. The comment was something like, “Lindsey, are you feeling okay? I’ve noticed for several days now that your performance just hasn’t been up to standard. What’s the problem?” Lindsey’s only explanation was that she just hadn’t been feeling well recently. As she drove home from work, she realized that she has been feeling depressed and discontented. For several months, she has sensed this feeling creeping up on her. Maybe she needs to take a vacation and get out of town for a few days. Maybe she should get a physical examination. If she could just sleep…Scenario: You are the supervisor of the Sales Department of Khemlani Furniture. It is customary to check the attendance register semi-annually to determine attendance and punctuality of supervisees. Your checks revealed the following for Joanalee Smith: late for 160 days for more than 30 minutes each morning absent for 10 days without proper documentation. You met with Ms Smith and presented your findings mentioned above. At that meeting, she explained that her parents, who live with her, are sick and she has a special needs daughter who she takes to the day care each morning. Together you explored some options and arrived at an amicable solution. Task: With the aid of a computer, prepare a report to the management of your organisation outlining the following: the results of your attendance and punctuality checks your findings from the meeting with your supervisee decisions taken during the meeting. The following skills should be demonstrated: proofread,…
- A key engineer in the department handed in his resignation notice, giving the reason for leaving as a much higher salary offer from a competitor. The Manager recommends to the Director that the company should match the competitor’s offer, even though this would allow the engineer to earn above the maximum for his grade. “We can always give him smaller increases in subsequently years to bring his salary back into line,” says the Manager. What should the Director do?A depressed employee's manager is having trouble with the said depressed employee. Although the employee if achieving her quotas, she is having difficulties submitting her reports and her manager feels like she is bringing down her entire team. Almost everyone in the company knows that the company has counseling services for its employees, but are reluctant to go. What should the manager do to address this issue? Should she push through with her initial plan of terminating the depressed employee?You may assume the following scenario for this assignment: One of your duties as a change consultant is to offer recommendations leading to organizational change. Such recommendations may require the reorganization of staff, workers, and external consultants into new teams. Moreover, some individuals may be dismissed from the labor pool because of redundancies, lacking budgets, and changes in organizational goals. As a change consultant, you are working at a facility where the administration is considering de-centralizing product departments to break down silo walls across locations. Also, you were provided a large quantity of data showing that changes will benefit the organization at the cost of disrupting staffing, causing conflict, and demanding conflict resolution meetings and services. Unlike previous assignments, you will not be given steps. This time, you will be given two goals to reach while writing your paper: Second goal. It is now time to execute the reorganization…