What role does active listening and empathy play in improving workplace communication, and how can companies cultivate these skills among their employees?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
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In today's interconnected world, effective commünication extends beyond verbal exchanges.00 It includes written communication, body language, and even non-verbal cues. As organizations become more diverse and teams work remotely or across different time zones, the importance of clarity in communication becomes paramount. It's not just about speaking and writing effectively but also about active listening and empathy. Employees who feel heard and understood are more likely to be engaged and committed to their work.

 

Question: What role does active listening and empathy play in improving workplace communication, and how can companies cultivate these skills among their employees?

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