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- Organize a variety of service offerings into the service delivery system matrix?In what ways do service providers use service design and customer journey mapping to improve the overall customer experience?Explain In what ways do service providers use service design and customer journey mapping to improve the overall customer experience?
- How can organizations ensure interoperability between different services in a service-oriented ecosystem?Which are the eight major determinants of volume and revenue for the service firm?Briefly describe a service of your choice. Offer two recommendations for how the company/service provider in your example could manage the characteristics of services to create more value for its customers.
- Scan the current business environment and identify a service gap in any industry. Develop a service concept. From secondary sources estimate the service demand, pricing and market structure Develop service strategy and explain the service delivery system.Explain the service delivery system matrix?Define the concept of services in the context of business. How do services differ from tangible products, and what are the key characteristics of services?