Q: Define reverse channels?
A: Introduction:- This word refers to the backwards movement or procedure through which used items are…
Q: Describe different methods that might be useful forscheduling service operations.
A: We can schedule service operations by taking appointments, reservations, posting schedules and…
Q: Emphasizes the design of service delivery systems with the key points to be followed?
A: The four key elements for successful service delivery system are service culture, service quality,…
Q: Outline the five gaps that can cause problems in service delivery as described in the Gap Model of…
A: Services are intangible offerings of the company that are offered to customers to satisfy their…
Q: Give the classification of services?
A: Any particular action, activity or benefit that is offered by one party to another party and is…
Q: Describe the effect on the service delivery system of customer contact?
A: The service delivery system of customer: Service delivery is that of the contributor to their own…
Q: Explain how you would classify Netflix's service and give two justifications for your classification
A: A business is an entity formed when group of people come together to achieve a certain goal. This…
Q: How does off-peak pricing influence demand for services?
A: It is a pricing technique to influence the customer for the subscription of the product or service…
Q: Explain the service Quality Gap Model?
A: Measuring and improving quality is more difficult for services than for products• Unsatisfactory…
Q: Describe how would a transportation manager monitor the quality of service provided bye the carriers…
A: Through preserving in-transit visibility, the transport manager maintains control over the level of…
Q: Explain the relationship between customer service and channel management? Please answer at your own…
A: Customer satisfaction can be elucidated as the measure of to what extent a product or service…
Q: Describe Overview of Service Design
A: Service design is the process of designing a service experience for a customer. The service designer…
Q: Give some examples of customer-routed services?
A: Customer routed services are described as the services that suits the immediate needs of the…
Q: What is Infrastructure-as-a-Service (IaaS)?
A: Cloud Computing: Cloud computing enables users to access applications from devices anywhere from the…
Q: What is the key implication of the perishability of services for channel design in your own…
A: Perishability of services means that services can’t be stored for selling in the future. They cannot…
Q: How trade-off between cost versus quality of delivery services critical for customer fulfillment and…
A: Trade off means compromising with one aspect to get another. Now cost and quality are always…
Q: List various New methods of service delivery?
A: Service delivery can be referred to as a set of different activities and steps that a service…
Q: How can we use the service delivery system matrix to improve service operations?
A: The service delivery system matrix can improve service operations by analyzing the customer…
Q: What are the strategic implications of intermodal services to managing supply chains?
A: Intermodal networks' strategic consequences for supply chain management The intermodal series is a…
Q: The services offered by a parcel service are: -Branch to branch shipping. -Home delivery service.…
A: Branch transfer is the moving of items from one unit/location to another within the same business…
Q: Name three service companies and describe their servicepackage
A: A service company is those who provide services, not products to their customers for generating…
Q: Give four challenges and suggest solutions for those challenges in natural gas processing plant
A: Although natural gas is cleaner energy source as compared to coal or petroleum, it still emits large…
Q: "Performance measurement for logistics managers is relatively recent. Their focus was previously…
A: Formerly, the logistics manager was responsible for the collection and delivery of merchandise. He…
Q: List the characteristics of well-designed service systems.
A: A service system is a configuration of technology and other networks of the organization. It is done…
Q: Define the term "Software as a Service"
A: Information technology IT made it possible to increase the efficiency of businesses to a new high.…
Q: explain the customer intimacy in supply chain network design and provide original example
A: The answer is as below:
Q: When dealing with a difficult customer, the service provider should
A: A customer can be an individual or a company who buys the products or services of another…
Q: Articulate the concept of Service based on the current crisis that we are facing.
A: The current crisis faced by the economy: It is found that the current crisis faced by the economy is…
Q: The MaskMake Company manufactures a variety of masks for the healthcare professionals around…
A: The company can increase efficiency by ensuring it uses the shortest path. However, several…
Q: Please give Service classification?
A: Services typically refer to procedures rather than tangible goods. The following are some examples…
Q: Taking service operations offline" is an example of
A: Answer is option:
Q: Identify the characteristics of services thatdifferentiate them from goods.
A: Goods and services are the offerings of the businesses to satisfy the needs of the consumers and…
Q: Which software is best for handling recurring billing for courier company.
A: Recurring billing software is invoicing and installment programming explicitly intended to gather on…
Q: Write an essay about CBN Railway Company.
A: The improved monetary status of the railroad has permitted the rail business to offer a more…
Q: Draw a data flow diagram of food panda payment system.
A: An data flow diagram is a graphical perspective on how information is handled in a framework as far…
Q: To improve service delivery government has resorted to a number of public sector reforms. Discuss…
A: There can be some things that can be done to improve service delivery. Those are:
Q: What are the five components associated with the cost ofachieving customer service standards in a…
A: Physical distribution refers to the marketing operations connected to the flow of raw materials from…
Q: What are some methods for increasing the efficiency of service delivery?
A: Providing great customer service is integral to the success of any business, no matter what industry…
Q: SWOT analysis Strength, Weakness, Opportunity and Weakness for any transporting or logistic company…
A: Agility Logistics is a Middle Eastern-based corporation that primarily operates in two sectors:…
Q: What exactly is meant by the term "Infrastructure as a Service"?
A: Infrastructure as a service refers to the type of cloud computing service which offers essential…
Explain the service delivery system matrix?
Step by step
Solved in 2 steps
- Service Differentiation of Food Delivery company like zomato, swiggyWhat are the four potential gaps in the Service Gaps Model? What is the model designed to do?Analyse one specific and current issue (or “gap”) in service delivery, why has this arisen and what is one strategy that has been developed to address the issue.