Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard? A. return on investment B. hours of employee training C. number of warranty claims received D. percentage of market share

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard? A. return on investment B. hours of employee training C. number of warranty claims received D. percentage of market share

Principles of Accounting Volume 2

19th Edition

ISBN:9781947172609

Author:OpenStax

Publisher:OpenStax

Chapter1: Accounting As A Tool For Managers

Section: Chapter Questions

Problem 22MC: Which of the following is not an objective used in the balanced scorecard approach? Customer...

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Question

Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard?

return on investment

hours of employee training

number of warranty claims received

percentage of market share

Formula Formula ROI (%) = Net Income Principal Amount × 100

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