You are a U.S. computer technology specialist working for a Chinese employer. You believe it is best to be very specific when working with a customer. Your employer takes a different approach. The company sales and service policy is not clear to you. You are wondering how you will define your area of responsibility. Questions: • What communication barriers are evident in this scenario? • What cultural factors may be related to the barrier(s)? • How might the barrier(s) impact relationships? Team functioning? Workplace productivity? • What specific behaviors could help decrease or remove the barrier(s)?

You are a U.S. computer technology specialist working for a Chinese employer. You believe it is best to be very specific when working with a customer. Your employer takes a different approach. The company sales and service policy is not clear to you. You are wondering how you will define your area of responsibility. Questions: • What communication barriers are evident in this scenario? • What cultural factors may be related to the barrier(s)? • How might the barrier(s) impact relationships? Team functioning? Workplace productivity? • What specific behaviors could help decrease or remove the barrier(s)?

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter16: Managerial Communication

Section16.5: The Major Channels Of Management Communication Are Talking, Listening, Reading, And Writing

Problem 2DQ: Discuss the internal and external communications that Disney employed in this situation. The...

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Discuss the internal and external communications that Disney employed in this situation. The examples here are of the formal written communications. What should Disney have been communicating verbally to their employees and externally?
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What communication barriers apply to this case?
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