You have been appointed as a manager in an electronics store , and the quality of the products varies among the various companies , and a defect occurred in the product with a guarantee for it , knowing that some electronics are not repairable . In this case , how can you solve this problem based on your knowledge of the characteristics of the world class organization .

You have been appointed as a manager in an electronics store , and the quality of the products varies among the various companies , and a defect occurred in the product with a guarantee for it , knowing that some electronics are not repairable . In this case , how can you solve this problem based on your knowledge of the characteristics of the world class organization .

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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