Reactions to Software Problems People who use computers and mobile devices sometimes experience problems with software, including operating systems, desktop apps, web apps, and mobile apps. Problems range from not being able to install or download the program or app to a computer or mobile device, to a program or an app producing unanticipated results. Depending on the situation, these problems can result in user stress. Many people believe reactions to software problems tend to be more extreme than reactions to problems with other tools. Do This: Evaluate situations in which you have seen people react to program and app problems on their computers and mobile devices. Discuss how these users can reduce their frustration when dealing with such problems. Have you ever been frustrated by problems with a program or an app? How did you react? What did you do to solve the problem?

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