Profit center responsibility reporting A-One Freight Inc. has three regional divisions organized as profit centers. The chief executive officer (CEO) evaluates divisional performance using operating income as a percent of revenues. The following quarterly income and expense accounts were provided from the trial balance as of December 31. 20Y3. The company operates three service departments: Shareholder Relations, Customer Support, and Legal. The Shareholder Relations Department conducts a variety of services for shareholders of the company. The Customer Support Department is the company's point of contact for new service, complaints, and requests for repair. The department believes that the number of customer contacts is an activity base for this work. The Legal Department provides legal services for division management. The department believes that the number of hours billed is an activity base for this work. The following additional information has been gathered: Divisionmanagement does not control activities related to the shareholder relations department and general corporate officers' salaries. Instructions Provide a recommendation lo the CEO for a belter method for evaluating the performance of the divisions. In your recommendation, identify the major weakness of the present method.

BuyFind

Survey of Accounting (Accounting I)

8th Edition
Carl Warren
Publisher: Cengage Learning
ISBN: 9781305961883
BuyFind

Survey of Accounting (Accounting I)

8th Edition
Carl Warren
Publisher: Cengage Learning
ISBN: 9781305961883

Solutions

Chapter
Section
Chapter 14, Problem 14.2.3P
Textbook Problem

Profit center responsibility reporting

A-One Freight Inc. has three regional divisions organized as profit centers. The chief executive officer (CEO) evaluates divisional performance using operating income as a percent of revenues. The following quarterly income and expense accounts were provided from the trial balance as of December 31. 20Y3.

Chapter 14, Problem 14.2.3P, Profit center responsibility reporting A-One Freight Inc. has three regional divisions organized as
The company operates three service departments: Shareholder Relations, Customer Support, and Legal. The Shareholder Relations Department conducts a variety of services for shareholders of the company. The Customer Support Department is the company's point of contact for new service, complaints, and requests for repair. The department believes that the number of customer contacts is an activity base for this work. The Legal Department provides legal services for division management. The department believes that the number of hours billed is an activity base for this work. The following additional information has been gathered:

Divisionmanagement does not control activities related to the shareholder relations department and general corporate officers' salaries.

Instructions

Provide a recommendation lo the CEO for a belter method for evaluating the performance of the divisions. In your recommendation, identify the major weakness of the present method.

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Chapter 14 Solutions

Survey of Accounting (Accounting I)
Ch. 14 - What is the major shortcoming of using operating...Ch. 14 - Why should the factors under the control of the...Ch. 14 - In a decentralized company in which the divisions...Ch. 14 - How does using the return on investment facilitate...Ch. 14 - The returns on investment for Shear Co.'s three...Ch. 14 - What is the objective of transfer pricing?Ch. 14 - When is the negotiated price approach preferred...Ch. 14 - Why would standard cost be a more appropriate...Ch. 14 - When using the negotiated price approach to...Ch. 14 - Budget performance reports for cost centers...Ch. 14 - Divisional income statements The following data...Ch. 14 - Service department charges and activity bases For...Ch. 14 - El 4-4 Activity bases for service department...Ch. 14 - Service department charges In divisional income...Ch. 14 - Service department charges and activity bases...Ch. 14 - Divisional income statements with service...Ch. 14 - Corrections to service department charges Panda...Ch. 14 - Profit center responsibility reporting On-Demand...Ch. 14 - Return on investment The operating income and the...Ch. 14 - Residual income Based on the data in Exercise...Ch. 14 - Determining missing items in return on investment...Ch. 14 - Profit margin, investment turnover, and return on...Ch. 14 - Return on investment The Walt Disney Company has...Ch. 14 - Determining missing items in return on investment...Ch. 14 - Determining missing items from computations Data...Ch. 14 - Transfer pricing Wiring used by the Appliance...Ch. 14 - Transfer pricing Based on Kaufman Manufacturing's...Ch. 14 - Budget performance report for a cost center Sneed...Ch. 14 - Budget performance report for a cost center Sneed...Ch. 14 - Profit center responsibility reporting A-One...Ch. 14 - Profit center responsibility reporting A-One...Ch. 14 - Profit center responsibility reporting A-One...Ch. 14 - Divisional income statements and return on...Ch. 14 - Divisional income statements and return on...Ch. 14 - Divisional income statements and return on...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Prob. 14.6.1PCh. 14 - Prob. 14.6.2PCh. 14 - Prob. 14.6.3PCh. 14 - Prob. 14.6.4PCh. 14 - Prob. 14.6.5PCh. 14 - Balanced scorecard American Express Company (AXP)...Ch. 14 - Balanced scorecard Several years ago. United...Ch. 14 - Balanced scorecard Delta Air Lines, Inc. (DAL)...Ch. 14 - Balanced scorecard Costco Wholesale Corporation...Ch. 14 - Balanced scorecard Divide responsibilities between...Ch. 14 - Ethics and professional conduct in business Sisel...Ch. 14 - Service department charges The Customer Service...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Prob. 14.4.1CCh. 14 - Prob. 14.4.2CCh. 14 - Prob. 14.4.3CCh. 14 - Prob. 14.4.4CCh. 14 - Prob. 14.5.1CCh. 14 - Prob. 14.5.2CCh. 14 - Prob. 14.5.3CCh. 14 - Prob. 14.5.4CCh. 14 - Prob. 14.5.5CCh. 14 - Prob. 14.5.6C

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