Why is benchmarking an important component of TQM programs? Do you believe a company could have a successful TQM program without using benchmarking?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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Why is benchmarking an important component of TQM programs? Do you believe a company could have a successful TQM program without using benchmarking?

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