27th Edition
WARREN + 5 others
ISBN: 9781337272094




27th Edition
WARREN + 5 others
ISBN: 9781337272094
Textbook Problem

Why would a firm use a balanced scorecard in evaluating divisional performance?

To determine

Balanced scorecard: The balanced scorecard is a framework used by managers, to focus on non-financial factors related to internal financial processes which improve the external financial performance.

To explain: The use of balanced scorecard in evaluating the divisional performance


Balanced scorecard is used by firms to evaluate divisional performance in the following ways:

  • Balanced scorecard is structured to focus on non-financial factors like innovation and learning, customer service, and internal processes...

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