Cornell University School of Hotel Administration

tipping is an Europe custom we borrowed. Weirdly enough, tipping use to be viewed as rude and disrespectful, much unlike today where it is viewed as disrespectful not to leave a tip. According to Michael Lynn, a professor at the Cornell University School of Hotel Administration, “tipping in the United States began just after the American Civil War in the late 1800’s.” Lynn suggests that wealthy Americans traveling abroad to Europe witnessed tipping and brought the aristocratic custom back with them to

U.S. residents tend to be considerate about tipping various types of workers. In a culture where tipping is so common, people may wonder whether they're expected to offer a gratuity for skilled workers who do projects around the house. What about central air conditioning repair technicians? Are homeowners expected to tip these individuals? There's no hard-and-fast rule for this etiquette, but consider points for and against the practice when trying to decide. Reasons Not to Tip an Air Conditioning

Tipping is an expected behavior from individuals after a meal in a restaurant. However, not every individual will leave a tip or will leave a tip that is smaller than what is expected. This is one thing that restaurants want to change. Behaviors on tipping vary across cultures, it is a voluntary choice in the United States but a service charge is almost always included in a bill in Europe (Hessler, 1999). Restaurants have tried changing the tipping behavior of customers in many ways. One method that

other relevant topics and timely issues. Contributions to this department are submitted to its two Associate Editors: Research Notes to Juergen Gnoth (Department of Marketing, University of Otago, Dunedin, New Zealand. Email ) and Conference Reports to Russell Smith (Hospitality and Tourism, Nanyang Technological University, Singapore 639798, Rep. of Singapore. Email ). Unsolicited conference and agency reports will not be accepted. RESEARCH NOTES www.elsevier.com/locate/atoures Annals of

study who are engaged with Cornell are usually engaged through an affinity association in order to spend time with like-minded individuals. Those alumni who are also involved in other aspects of Cornell choose to do so in order to address the needs of alumni of color and future students of color or to feel a part of the process of change through holding leadership roles. Malcolm enjoyed being part of university council because it made him feel connected to Cornell. He had an active role in helping

Cy Michaels Bio Cy Michaels is a veteran of creating and managing relationships in the hospitality, tourism, and aviation. She is the daughter of an Army solider under the 82nd airborne unit during the Korean War and a former school teacher, now avid quilter.  She is the second-youngest of the four siblings and has three children. Her first child, George William Folkers IV was born in 1980. Her second, Amber Chantelle Folkers, was born in 1982, and her youngest Summer Michaels was born here in

I think Mr. Feeney’s social class is the working class for various reasons. The paragraph says he attended Cornell University, which is one of the top ranked universities in the United States, but it does not necessarily indicate that he is wealthy to be able to attend that school it could have been paid off by him joining the Army. He then majored in Hotel Administration, which he could have had difficulty finding work in that particular area during that period of time. Therefore, he worked in retail

Commerce, 2(2). Retrieved from http://www.ijac.org.uk/images/frontImages/gallery/Vol._2_No._2/3.pdf Mr. Sumit Agarwal is a research scholar at the Institute of Commerce and Management at Jiwaji University, Dr. Deepak Singh is faulty member and lastly, Dr. K S Thakur is a Professor and Dean at the same university. Agarwal, Singh and Thakur states that call centers can be considered one of the fastest growing industries in the world, also, to be considered the key channel of communication with customers

The Cost of Turnover Putting a Price on the Learning Curve by Timothy R. Hinkin and J.BruceTracey Employee turnover does more than reduce service quality and damage employee morale—it hits a hotel’s pocketbook. E mployee turnover has long been a concern of the hospitality industry, and therefore of researchers who examine industry human-resources concerns. One stream of research that arose in the past 20 years was an effort to quantify the cost of employee turnover. Although most managers

Part 1. Introduction Les Roches is a co-educational hospitality management school offering higher education programs that is accredited by the Commission on Institutes of Higher Education (CIHE) of the New England Association of Schools and Colleges. Les Roches objective is to train and educate students to a level of all round competence in the varied operations of the hospitality industry. The school offers a range of undergraduate, graduate and postgraduate and MBA courses in the field of hospitality