Tony Hsieh

A Leadership Profile of Tony Hsieh 2 2 3 A Profile of Tony Hsieh A Leadership Profile of Tony Hsieh CEO of Zappos.com Jeremy A Later University of Louisville Dr Bradley Carpenter ELFH 490-91 1 15 May 2015 A Leadership Profile of Tony Hsieh Tony Hsieh graduated from Harvard University in 1995 with a computer science degree and went to work for the computer software giant Oracle. Then he quit. He quit because he was bored and didn?t see himself fitting well into a typical corporate environment

Tony Hsieh wants to take Zappos in a new direction with the introduction of a new product line, the mindset of the CEO is that there is no limit to what Zappos can accomplish with the right leadership, which can make or break a company. A company that attempts to move their company into another industry, without doing research or contact customers to get feedback on what new product they want to sale in their stores. Keeping in mind that they have to answer to their stakeholder also executive members

Tony Hsieh, CEO, Zappos.com Zappos is an online shoe and merchandise retailer that grew from a startup company in a San Francisco apartment to become a billion dollar company within a decade, while also being consistently ranked as one of the top companies to work for the past five (5) years. Zappos has 1,243 employees and had revenue of $2.2 billion in 2011. While the company cut 1,670 jobs in 2011, there was no voluntary turnover and more than 46,000 job applicants. (Vellota, 2013) This was

progression from when they began. Zappos CEO Tony Hsieh, has run his company with an approach to serve products in the finest timely manner and with great service. On his quest to rise to the top, can Zappos CEO continue with the same mentality he has had with the company since the beginning? Tony Hsieh demonstrates a different type of leadership. When you think of a CEO you may think of someone that is strict and is always about business and making money. Tony Hsieh isn’t that type of CEO. His leadership

philosophy, of Tony Hsieh, CEO of Zappos.com, an on-line footwear and clothing retailer that has become a gold standard for customer service and company culture. The paper will also analyze how Tony Hsieh's leadership style aligns with the culture, and examine his personal and organizational values. It will also examine how those values are likely to influence ethical behavior within the organization. Tony Hsieh: What Do People Do When They Are Leading Tony Hsieh got his start as the

means I receive special offers and unpublished discounts. Since I have been a loyal customer of Zappos for over 10 years, I have decided to research their CEO—Tony Hsieh. Tony Hsieh (pronounced Shay) is an American internet entrepreneur and venture capitalist who is the CEO of the Zappos, an online shoe and clothing shop (Wikipedia). Tony first became involved with Zappos in late 1990 when he and his business partner, Alfred Lin, invested in several internet companies, including Zappos. Through

CASE 10: Zappos—They Do It with Humor When Zappos CEO Tony Hsieh was the featured guest on The Colbert Report, host Stephen Colbert grilled him about the company's success and customer loyalty. Hsieh replied that it's Zappos's goal to deliver WOW" in every shoe or clothing box. The company is consistently ranked highly as one of Fortune's "Best Companies to Work For Amazon's Jelieoris liked Zappos so much he bought the company. Customers First Zappos's relentless pursuit of the ultimate customer

chance to invest in Zappos in 2001. We should note that Sequoia is the firm that has funded some of the most innovative companies in the world, such as Apple, Google, YouTube, PayPal, Cisco, Oracle, Yahoo! and LinkedIn. For the following few years Tony Hsieh focused on strengthening a culture where employees are happy. His belief is that employees are generally happier if they are given some control over their work. Consequently, their happiness makes them more productive. This philosophy helped

The Authentic Leadership is grounded in the principle found in the family adage “to thine own self be true” (Hughes, Ginnett, Curphy, page 166) those leaders showed all times their values, their beliefs and their actions as one element. Tony Hsieh put in place in the company his vision to lead Zappos to a new innovate role to how do business and the same time be happy in your workplace. He embrace the concept of Holacracy, this process provide business effectiveness with “flexible organization structure

At the beginning of doing my research I was not sure what Organizational culture was. In fact, I thought it some kind of innocuous entity with no real meaning at all, but I now know that it is so much more than that. Organizational culture is a companies back bone that determines the type of organization that it will be and what it values above all else. It also determines if it will have a healthy organizational culture or not and with it a great company can be constructed or demolished. The seven