A MULTI-DISCIPLINARY APPROACH TO TEACHING CROSS-CULTURAL COMMUNICATION
Paul Kalfadellis Working Paper 34/05 May 2005
DEPARTMENT OF MANAGEMENT WORKING PAPER SERIES ISSN 1327–5216
Abstract The ability of managers to interact with individuals from cultures other than their own, requires a concerted effort on the part of business educators and academics to ‘train’ and ‘educate’ today’s students and tomorrow’s managers in the area cross-cultural communication. This is not necessarily an easy task. Teaching cross-cultural communication requires a multidisciplinary approach, which goes beyond what is traditionally offered by trainers and educators. It requires the educator to design a course that includes not only culture-general but also
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The training helps contribute to people’s cross-cultural competency and enables them to develop an awareness of cultural difference (Gannon & Poon, 1997; Gudykunst, Ting-Toomey, & Wiseman, 1991; Milhouse, 1996). Black and Mendenhall (1990) suggested that cross-cultural training provides for positive outcomes in terms of people’s cross-cultural skill development, adjustment and performance. Cross-cultural training for expatriate managers was found to have a strong impact on cross-cultural skill development, adjustability and job performance (Deshphande & Viswesvaran, 1992). Gannon and Poon (1997), in a study of MBA students undergoing crosscultural training and education as part of their course, found that that cross-cultural training promoted cultural awareness and confidence on the part of students. This study confirms the general proposition that cross-cultural training increased people’s level of confidence in dealing with others of different cultural backgrounds (Milhouse, 1996).
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EDUCATION AND TRAINING: WHAT’S THE DIFFERENCE? After World War II, a plethora of theories, research agendas and training methods developed to aid the cross-cultural sojourner which helped the development of cross-cultural communication as an separate discipline of study (Brislin & Yoshida, 1994; Milhouse, 1996). The
In business, successful communication is the key to success, and being able to relate to a customer is the best form of communication. This is why cross-cultural communication is so important as the business world continues to globalize itself. Unfortunately, “A lack of awareness about the culturally prescribed rules and norms of communication behaviors can cause public relations projects to fail, or worse, backfire.” (Zaharna, 2001, p.135).
Kreitner, R. (2009). International Management and Cross-Cultural competence. (11th ed.). Management. Mason, Ohio: South-Western Cengage
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Communication with individuals from different cultures can be challenging. Therefore, developing proficiency in cross-cultural communication skills is essential for businesses looking to expand abroad. Cebuc and Oisif (2008) stress on how communication is important in the business world, since it’s a means of establishing relationships with suppliers, partners and even the customers. The writers recommend that expanding businesses to try and adapt to the business styles of the overseas country. For instance in some northern European countries, the natives are more straight forward and prefer to not waste time talking about
In this era of Globalisation, cross cultural management is the biggest challenge that is faced by the organisations. Within the business context, cross culture refers to interaction between different cultures. Cross cultural management refers to managing the employees from different cultural background in one environment (Adler, 2008). Cross culture management is a significant issue within the organisations as the success of an organisation depends upon the smooth interaction of the employees. This paper is aimed at providing insight on the cross cultural management and the main issues and challenges relating to cross cultural management. For the purpose of this paper, two articles, “Cross-cultural Differences in Management”, by Amman & Jordan
"We didn 't all come over on the same ship, but we 're all in the same boat."- Bernard Baruch
Reflecting upon the lectures of Cross-Cultural management was very useful in linking the theory I learned with the experience I had, especially, it provided the opportunity to ‘step back’ from the decisions I made and helped to identify the reasons of my behaviour in different cross-cultural situations. Moreover, commenting upon past experience brought the chance to further develop social and communication skills, strengthen cultural sensitivity and open-mindedness which are of a paramount significance in today’s globalizing world.
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This essay will be discussing how important interacting and networking with people from different nationalities and cultural backgrounds is in terms of today’s dynamic and global commercial world; leading to surprisingly innovative solutions. However, if organisations or individuals fail to meet the countries culture it can lead to an unprofessional relationship and cause obstacles throughout the business.
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I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.
persists in trying to adapt the world to himself” [Shaw]. Internalize this quote begs the
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