HUONG HAAND KEN COGHILL
E-Government in Singapore — A Swot and Pest Analysis
HUONG HA Department of Management, Monash University, Australia Huong.Ha@BusEco.monash.edu.au KEN COGHILL Department of Management, Monash University, Australia Ken.Coghill@BusEco.monash.edu.au ABSTRACT
This paper aims to review and evaluate the vision, the objectives and the strategic framework of e-Government in Singapore. Rapidity, Reliability, Efficiency, Cost-effectiveness, Customer-orientation and Accessibility are the main guidelines for the development of egovernment in Singapore in order to provide quality services to users in the digital economy. There are five thrusts and six programs of egovernance in Singapore. The development of e-Government
…show more content…
104
ASIA-PACIFIC SOCIAL SCIENCE REVIEW
HUONG HAAND KEN COGHILL
E-Government in Singapore
The Vision of E-Government E-Government is defined as the use of information technology, in particular the Internet, to deliver public services in a much more convenient, customer-oriented, costeffective, and altogether different and better way. [Holmes, 2001 cited in Hughes (2003: 182)]
The concept of e-Government is enhanced by the vision of the Singaporean government, which is to become a world leader in e-Government and to better serve the community and the nation (IDA 2004). The Singaporean government has engaged e-Government to re-examine(s) the organising principles of bureaucracy and governance, re-define(s) the objectives and deliverables of government and re-deploy(s) the resources available. (Mahizhnan and Andiappan 2002: 250)
It is not only the addition of an “e” to the word “government” (Khaw 2002: 3) that has caused e-Government to flourish. The government has had to challenge itself and to change the ways it thinks and operates in order to continually develop, sustain and improve the operational processes of the public services (IDA 2000). The Objectives of e-Government Due to advanced technology and the high level of investment in Research & Development (R&D) since the 1980s, Singapore has gained a reputation as a regional technology-hub and has nurtured an ambition to become the world
The UK Public Services use various types of technology which enables them to do their jobs to the best of their ability. Without this technology, they wouldn’t be able to do any tasks to the high standard that they are able to do now. Technology can be extremely helpful and can save time when fully operational but when it fails it can become more of a hindrance than help. The main problem being, when technology fails we don’t normally have an alternative, or if we do it is time consuming and not a productive method. Technology is always developing which means that more training will be required. This is due to the fact that technology changes from one year to the next. In turn, technology must be easy to manage and understand.
According to Jane Fountain, e-government or the governing with the use of technology has changed bureaucracy reform. She looks at the changes over the course of two presidencies one the Clinton Administration in the 1990’s and the other the Bush Administration in the 2000’s, as well as the state level.
The selected agency chosen for this paper is the City of Memphis Information Services, (IS). The City of Memphis has existing and emerging technologies in government operations, and its delivery of services to the public. The IS works to improve City government efficiency through technology and to make communications with the City uncomplicated and clear. The vision of the IS is to be recognized as a leading provider of innovative IT solutions for municipal services. The mission statement is: “Collaborate with City divisions in leveraging technology which provides responsive and cost effective services which support the City’s four priorities” (The City of Memphis, 2015). The Information Services Division’s FY 2015-2019 IS strategic
With the increasing use of the internet to perform organizational functions to deliver services to the public, the federal government saw the need to improve customer service in 2002. The enacted E-Government Act of 2002 required federal agencies utilizing information technology to become citizen focused, establish a chief information officer (CIO), develop and meet security requirement in accordance with the Federal Information Security Act (FISMA), protect confidential information, and support electronic government initiatives (Bolten, 2003). The legislation required agencies to develop their IT infrastructures to meet the needs of the public and link information systems agency-wide. Additionally, the conversion and management of electronic records would improve the communication and accessibility of information for the federal agency, employees, and the public.
Citizen Sourcing is where the public helps government be more operational and receptive. Government holds accountability, but citizens influence direction and outcomes, improve the government's situational awareness, and facilitate execution of daily government services. For the Government as a Platform, the minimal marginal costs of digital data dissemination and computer-based services allows government to create its knowledge and IT infrastructure accessible to the public that made financial contributions for its development. In the process, the state can help citizens improve their daily productivity, decision-making, and well-being. Government is not responsible for the resulting activity, but can leverage its platform and influence to
All Federal agencies of the United States government are experiencing issues and setbacks in one of the most critical areas, if not the most important part of the agencies, information technology. The United States Government lacks a universal solution of sharing IT policies and best practices. This missing virtual Wikipedia across all agencies is creating numerous problems in terms of organization, time, and resources. Many government agencies are using their own repositories that are either outdated and/or incompetent to standards that are questionable, arguably non-existing. Because of the lack of standards, IT productivity and security are at a low. With the increase of technology used across the agencies, it is customary to always adapt
Mexico has 2,456 municipalities distributed across 32 states. Municipal governments vary from municipalities with about 100 inhabitants to municipalities that are metropolitan areas with more than one million of population. The larger the population, the larger the amount of resources allocated for investing in technology and for developing digital government projects and applications. For this study only municipalities that equal or are above 100,000 inhabitants were considered (205 municipalities). The 16 local governments called “delegaciones” of the City of Mexico which is the Capital District were excluded from the sample due to the fact that all financial information of each of them are consolidated at the District level´s website. The
The role of local government, and by extension public administrators, is always under review by its citizens. Because the job of government is to “legislate and make decisions in areas over which they have legislative authority” (VMA, 2012) and to develop and implement policy, local governments must be able to react to emerging technologies and provide a safe environment for its citizens.
This article was downloaded by: [92.98.159.160] On: 14 March 2013, At: 21:43 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK
In 2007, the strategic plan named “People’s First- A new direction of ICT in NSW” was developed by the Government Chief Information Office and NSW Government CIO Executive Council. The Plan included the Government’s priorities for the annual $1 Billion expenditure. However, given the rapid development of information technology in recent times, this was a fairly late time to release a crucial document. The strategic plan succeeds in replacing a variety of inconsistent strategies within departments and agencies in the NSW Government with an aim of creating a co-ordinated government-wide approach to expenditure, allocation of resources and planning. It also redirects the spending away from infrastructure such as emails, financial and payroll systems and promotes a more modern approach.
This essay aims to examine the innovation challenges faced by Government digital service along with the opportunities, which arise with the invention of government digital service. The Essay focuses on what is innovate about the government digital service, how sustainable is the operating model, if GSD was disruptive, strategies GSD can use to establish platform thinking and how GSD can influence the public’s use of government’s digital platform.
In 2007, the strategic plan named “People’s First- A new direction of ICT in NSW” was developed by the Government Chief Information Office and NSW Government CIO Executive Council. The Plan included the Government’s priorities for the annual $1 Billion expenditure. However, given the rapid development of information technology in recent times, this was a fairly late time to release a crucial document. The strategic plan succeeds in replacing a variety of inconsistent strategies within departments and agencies in the NSW Government with an aim of creating a co-ordinated government-wide approach to expenditure, allocation of resources and planning. It also redirects the spending away from infrastructure such as emails, financial and payroll systems and promotes a more modern approach.
In their 2010 research on ICT application in Nigerian secondary schools, Esharenana E. Adomi and Emperor Kpangban stressed the importance of finances in E-government implementation by recommending that and ICT policy implementation commission should be created, funded and given the power to provide ICT facilities in the schools and monitor their use [ ].
The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. The status of e-government implementation in Malaysia is widely discussed as to the potential of e-government implementation towards the public and businesses. The e-government initiative launched the country into the Information Age. It will improve the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the
Pada intinya e-government adalah penggunaan teknologi informasi yang dapat meningkatkan hubungan antara pemerintah dan pihak-pihak lain. Penggunaan teknologi informasi ini kemudian menghasilkan hubungan bentuk baru seperti: G2C (Governmet to Citizen), G2B (Government to Business), dan G2G (Government to Government). Manfaat e-government yang dapat dirasakan antara lain pelayanan yang lebih baik kepada masyarakat, informasi dapat disediakan 24 jam sehari dan 7 hari dalam seminggu tanpa harus menunggu dibukanya kantor pemerintahan, informasi dapat dicari tanpa harus secara fisik datang ke kantor pemerintahan.