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Analysis Of Mcdonald 's ' Seniors ' Restaurant Case

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In the business world, tough decisions are always present and managers are typically the ones that have to make them. When making decisions, managers have to keep their consumers in mind. Not only should they remember their consumers, but they should also consider both the micro and macro components of their decisions because something that may be good for the business and/or the market may have a negative effect on their consumers, and vice versa. In our first case, McDonalds “Seniors” Restaurant, we are able to evaluate and access several aspects of decision making in terms of a manager. In the McDonald’s “Seniors” Restaurant case, we are introduced to the manager Lisa Aham who is facing a tough decision at her highly senior populated location. Since her McDonald’s restaurant is located in a city where seniors are prevalent, she has encountered a unique dilemma. Her location is filled with seniors in the mornings and their visits last for hours on end, sometimes as long as four hours. She fears that because of this, her McDonald’s will gain the reputation of an old people’s restaurant and as a result it will turn away her younger clientele. Another factor that worries her, is the potential for overcrowding at her location causing an interruption in regular business. She believes that if there is too much of a crowd, people may think that the speed of service is low and opt to visit a competing fast food restaurant that actually has speedy service. However, she has also

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