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Assignment 2: Marketing Simulation

Decent Essays

There are several things that our group would have done differently given a second time to run the simulation. First, we would have focused our attention and resources on segments A and D. These were the two segments we felt were our target customers based on their feedback and purchasing history. These two segments made up no less than 71% of our total number of purchases each quarter. Throughout the simulation we continued to allocate some, albeit small, amount of resources to the other segments. Particularly segment C, which ended up being “very satisfied” from a customer satisfaction standpoint during the last 10 quarters of the simulation. Comparatively, segment D was “satisfied” during this same period. We believe if we could have gotten segment D’s rating to change to “very satisfied”, this would have translated into more …show more content…

Second, our team would have decreased our sales force even more (i.e. the number of sales staff). Each decrease in sales staff would have given us $50,000 additional money to use elsewhere in our budget...or not. We could have simply kept the cash on hand to go to our bottom line and increase profitability. Segment A had concerns around customer service and the ability to interact more with our sales engineers. To address segment A’s concerns, we would have shifted the allocation percentage of the remaining sales staff more to that segment. Totally cutting the sales force from segments C and D was the plan our team discussed and would have implemented. Lastly, the simulation is set up to make adjustments on a quarterly basis, our team decided we would not be as reactive to customer feedback. Making changes every quarter to address customer complaints and or concerns meant that we could potentially change an input too soon before realizing its true overall impact to our metrics. We agreed that we would have let some of the changes materialize over multiple quarters to see if there was a true

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