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Assignment On Hotel

Decent Essays

Assignment 1(a)

The nature of the organization that I had interviewed is hospitality industry. The hotel started its operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare and provide guests with excellent service.
It is located right in the heart of the hustling and bustling town. Shopping complexes, cinemas, restaurants and markets are all of walking distance from the hotel. The hotel is independently owned by family business but the shareholders comprises of government and private sectors. The hotel has 114 room of international standard which the rooms and suites are specially designed to …show more content…

It is usually divided into several distinct departments, each responsible for a particular area of the hotel. Thus, this is how the organization fits together. The General Manager is the main lead of the various hotel departments following by operations manager. While General Manager coordinating and formulate hotel policies and strategies, the operations manager will assume the responsibilities for the daily operations and management of the hotel. There are several major hotel departments in the hotel such as Maintenance, Security, Human Resources, Food and beverage (F&B), Sales and marketing, Accounts, Front Office and Housekeeping. Based on the conversation with the HR personnel, this hotel has more than 200 employees working together to runs 24 hours operations. The larger the hotel is and the more facilities it offered, the more specialized the departments …show more content…

The traditional shift pattern is essential for the operation of the hospitality industry. Employers and the organization often claim that the flexibility provided offers workers work-family balance and other lifestyle benefit. The reality, however is that little is known that long undesirable working hours affects the health or safety of the employees. Based on the study conducted on thirty nine employees from two five-star hotels (Bohle, Philip et al, 2004) review a shocking results as there is a negative effects of undesirable working hours included poor sleep, irregular exercise, unhealthy and irregular meals, interference with tertiary study and disrupted social and family lives. The employees basically don’t have a life at all working in the hotel industry. Even when not working, they tended to just stay at home and chronically tired. This indirectly will bring the overall productivity going down. As many think the longer one is working is thus aggravating the inefficiency in the industry. There is lots of evidence shows that overwork is not just neutral. Beside affect the health of the employees, they are also terrible for a company’s bottom line showing up as absenteeism, turnover and rising health insurance costs. Even if the employees do enjoy the job and work long hours voluntarily, they would be more

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