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Barbra Taber Case

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Overview At the Southern Steakhouse, Hamilton location, two employees - Barbra Taber and Michelle Rhodes - have had three distinct, unreported drink conflicts throughout the month of July 2002 due to internal competition. Each one of these conflicts resulted in unhappy customers which is not ideal since the Southern Steakhouse is seeking to raise revenue. On Saturday July 13th, Michelle Rhodes had drinks, taking on average, 10 minutes to be made by Barbra Taber. On the same evening, Rhodes noticed that all other tables were served drinks before hers even though she entered her orders into the computer before the other servers. As Michelle Rhodes attempted to talk with Barbra Taber about the situation, Taber unprofessionally remarked, “I

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