Service Experience Diary Report: The Baroq House
Elena Youngman
4514790
Marketing Services & Experiences
1st May 2015
Victoria University
Word Count:
Executive Summary
In order to complete my report on service experience, I was required to attend a venue as a mystery shopper and document my time within a chosen organisation in order to allow me to analyse customer expectations, and to help aid me with recommendations on how things could be improved. I chose Baroq House nightclub, as it is has been recommended to me by various friends and seems to be well attended and popular. It is located in Melbourne CBD and enforces a dress code, meaning it attracts more up market customers. I visited the venue with six female friends in early
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A risk we were concerned about was that some of us may be denied entry for not being dressed correctly, someone being too intoxicated or the venue reaching full capacity early on, meaning the bouncers could simply pick and choose who they wanted and as we weren’t familiar with any of the staff this probably wouldn’t have been us.
Upon arrival, we waited in the queue for about 10 minutes, the weather was warm and we were all chatting therefore this time passed quickly. Once inside, we had to wait another 10 minutes at the bar in order to get a drink. The barmaid then messed up one of our orders, which meant another 10 minutes trying to get her attention to change it. This put us all in a bit of a bad mood as our night was just starting out and things already weren’t going smoothly, plus, we just wanted to get away from the crowded bar and wander around and have a dance. The barmaid however, was super apologetic and gave us a free shot each to compensate which meant she was completely forgiven as far as we were concerned!
We then walked round and started making friends. The other patrons were a mixture of a few in the corner who seemed more stuck up and as though they were looking down their noses and us and the people in the middle of the dance floor who didn’t have a care in the world and were thoroughly enjoying a good old boogie to some 'RnB '. Overall, the venue itself looked rather tired and
I, Deputy Cooper along with Sgt. South at approximately 9:30a.m. on 01/06/2017 was dispatched to a burglary at 239 County Road 4589 Winnsboro, Texas 75494.
As for an invitee the owner must maintain the premises in a reasonability safe condition under the circumstances. The owner of the stadium could have prevented this type of situation from happening. Like some baseball stadiums they have small nets up along the first base line. Also as for tickets that states in very small font “fans and spectators should be attentive and aware of potential objects coming into the stands, such as foul balls. “ The owner should have make it more clearly and large able and not put it on a ticket. Most fans do not look at the ticket after they get into the stadium. The owner breach the duty and caused
My behavior that night disrupted the floor and probably some students studying, I should have never surprised my guest out in the hallway. Although many of my floor mates were in the lounge playing with our RA. Other students could have been sleeping or trying to have quiet time. This could have affected peoples’ sleep and caused many headaches. I indirectly disrespected my floor mates because my friend yelled at my RA. My friend yelled at my RA, but no time in that exchange did she curse at her or anyone else on the floor.
Today was my first day at the Port Human Services Facility Base Crisis (FBC) Unit in Greenville N.C. Today I was shadowing Trudy Sheppard, who is a master’s level social worker who is employed by Port Human Services (FBC) Unit. Trudy and I discussed patient rights, patient obligations, and FBC Unit’s policy and procedures. We also met with the unit’s supervisor and discussed what I will be doing while on the FBC Unit. I was informed that I would be involved in the patient admittance process. I was informed that I would also be conducting patient interviews, assessments, assisting with patient treatment plans, aftercare plans, and substance abuse counseling as well. Also, I will be transporting clients with the company vehicle as well as the
When I went inside there was all old people, everywhere. I was surprised. I never saw concert like this where only old people are present. They all were in casual dresses. They have wines in their hands and hearing the music in the peaceful manner. I was the only one who had Gatorade to drink. There was applause after every instrument played, and after the voice. Old couples were dancing on the side, I was happy and thinking this is how old people enjoy. There was no loud noises and screaming during the concert. Old man, who was hosting the stage welcomed everyone, and announced the names of donors who helped the society to organized that concert. He announced recording of songs is prohibited and requested everyone to switch off their
My first impression of the meeting was that it was a stranger to everyone there. It clearly wasn’t the first time for the others who knew the routine of the meeting. Everyone was involved in a
When I arrived at Henry’s I went through a coffee shop and then up a set of stairs. As I walked up the stairs I started to smell a different smell from the coffee shop below. It smelled like an old house mixed with the faint smell of beer and very subtle cigarette scent. The upstairs was very cozy. When I was there, there were about 10 audience members and you could call the place “packed”. The feeling you get in this environment is definitely a pub feel. When I go to performances I am accustomed to them being formal and this was on the other end of the spectrum. I felt very relaxed being here and everyone else seemed this way from my observations. There was no real set up for the musicians. There wasn’t a stage, sheet music or stands. They just played in the booths. The people in the audience seemed to be diverse in age but along with the musicians the most common age group attending was middle-aged. The audience members seemed to have connections with the musicians and know about the music and musical instruments that they were playing. This makes me believe that the people who come and watch are regulars at Henry’s.
Thankfully, according to the article, the officials did contain all these fans that were acting out. But there shouldn’t have even been an opportunity for these fans to have access to performing this action. As an event planner, I would never undervalue my guests for an event and be prepared for the worst but hope for the best. This crowd control difficulty was a major safety issue that initiated from the poor planning from ticket sales. If there was a pre registration for this free event then officials could have predicted and planned more adequately in regards to the amount of security to have on board for the duration of the event. As a bonus for taking the time out to preregister, those attendees will be mailed a complimentary t-shirt prior to the event for their assistance in helping making the event a safer, more enjoyable celebration. I enjoyed that the planners took into account the seriousness of crowd control and strategically brainstormed with the idea of be proving physical tickets for people that attend this occasion. In addition, for the tragedy of the fifteen year old that was stabbed, this will be an incident a little more difficult to contain. Again, more security will be needed in order to diffuse situations as severe as these or lesser such as verbal or
I am fixing my hair, and humming along to a song I heard on the radio, when I hear the concert start. I heard the announcements begin and the lights go dim. There was people all around me. People tripped over cords or called out demands. Some had microscopic mics on their faces, some had been putting on makeup on.
how important it is that everyone shows up." It is a fair point, but going back to what Dweck said, some kids will
At the Southern Steakhouse, Hamilton location, two employees - Barbra Taber and Michelle Rhodes - have had three distinct, unreported drink conflicts throughout the month of July 2002 due to internal competition. Each one of these conflicts resulted in unhappy customers which is not ideal since the Southern Steakhouse is seeking to raise revenue. On Saturday July 13th, Michelle Rhodes had drinks, taking on average, 10 minutes to be made by Barbra Taber. On the same evening, Rhodes noticed that all other tables were served drinks before hers even though she entered her orders into the computer before the other servers. As Michelle Rhodes attempted to talk with Barbra Taber about the situation, Taber unprofessionally remarked, “I
I recently attended an event called Awake All Night at the Wake Forest University campus. Now, normally I am not one who would go to events with loud college students and blasting dance music, but I was persuaded to join my friends and help them in winning a raffle. As soon as I walked in we were greeted with blasting pop music in the speakers, followed by the immediate feeling of being overwhelmed. The rooms were filled with Wake Forest students who were dressed in clothing that looked like most of them had had business meetings before this. While walking around, I saw a few people casually dancing to the music, but most people were not having much of a response to it. As my friend and I made our way upstairs, we found the main dance floor where
Going to this concert I was expecting people standing and dancing, but the first two rows were the only ones standing. As the night progressed, more people started to filter to the front to dance. After the first hour and a half my friends and I left to find other things to do. I was not impressed with the band or the set up of the area. It was nice and elegant.
This final report aims to summarize my service learning experiences and what I have learned throughout this service learning opportunity. Beginning with an overview of my service learning setting, and many of my experiences, then moving onto analyzing two of my critical learning incidents and finally concluding with what lessons I have learned.
Right as I turned around to greet her, she slammed an album down onto the counter and started yelling at me. She was complaining about how terrible the engraving and store service were, and demanding a full refund. All the while I stood there terrified, with no idea what to do and no one to ask for help, because Susan was in the back. Before she was even done, thankfully, Susan came out, apologized for the inconvenience, and gave her a full refund. She told me to take five and not to worry about engraving today. The rest of the day, all I did was work on my sales skills and help put out inventory.