Quality Management (Basic Concepts)
1) What Is Quality?
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied — ASQ (American Society for Quality) needs.
1. 2. 3. 4. 5. 6. 7. 8. Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to Standards
Will the product do the intended job? How often does the product fail? How long does the product last? How easy is it to repair the product? What does the product look like? What does the product do? What is the reputation of the company or its product? Is the product made exactly as the designer intended?
Quality Management
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1.1 Components of Quality
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Desired Quality Performance
Current Quality Performance
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3.1 Juran’s Trilogy
CHRONIC WASTE ( opportunity for improvement )
Joseph Moses Juran (1904-2008)
• Quality Planning
designing products, services and processes to meet new breakthrough goals • Quality Control meeting goals during operations • Quality Improvement creating breakthroughs to unprecedented levels of performance
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Quality Management
3.1 Juran’s Trilogy
Quality Planning
• Establish quality goals • Identify customers • Discover customer needs • Develop product features • Develop process features • Establish process controls, transfer to operations
Quality Control
• Choose control subjects • Choose units of measure • Set goals • Create a sensor • Measure the actual performance • Interpret the difference • Take action on the difference
Quality Improvement
• Prove the need • Identify projects • Organize project teams • Diagnose the causes • Provide remedies, prove that the remedies are effective • Deal with resistance to change • Control to hold the gains
Quality Management
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4) The Need for Quality Management
Two primary components of quality: • Product Features • Freedom from Deficiencies
Features Deficiencies
Price
Share
Cycle Time
Waste
Warranty
Income
Cost
Profit
Quality
Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012
The nurse is challenged with the care of patients over a lifespan. Each stage of life brings its own physical and emotional changes which directs the care needs. The care needs of the pediatric patient will be much different from the needs of the geriatric population. The geriatric population has very specific needs which has prompted the government to establish the Quality Assurance & Performance Improvement (QAPI) program. The QAPI provides the framework for nursing facilities to develop and implement changes which address deficiencies the facility was found to have. Also, the QAPI program requires practices and policy be put in place to monitor care of the residents. The purpose of this paper is to list some of the changes the elderly go through as they age, and demonstrate these changes in a quality improvement project. After review of literature, I will discuss the challenges, barriers, and solutions as related to quality improvement. Lastly, I will discuss the quality of care for the geriatric in the future.
2. Quality: the results from our work always meet the customers’ demands and expectations, because services delivered by us and products created are reliable, user-friendly and secure. Our ability to ensure quality result without alteration sander makes is
Decided on how to implement changes and addressing issues and re-planning implementation plans. Also co-ordinating activities of every member of the team, collating work products into the whole or overall goal can be a big challenge to the team and the leader or manager of the team.
Falls are a major cause of injury and death in the frail older population with Alzheimer’s disease. Residents in the long-term care settings experience falls for many reasons and are likely to endure injuries more than those in other settings. Preventing falls in this setting posed significant challenge, many have cognitive problems, aged related changes, chronic medical conditions, medication effects, and physical limitations requiring dedicated interdisciplinary efforts (Vance, 2011).
supplied at a time and of a quality that meets customer requirements. (30 – 50 words)
Align customer’s needs with business, develop forecast, set price polices for each product segment, and monitor promotions and sales budget.
Consumers are guaranteed to receive products and services that do not provide any harm to them. For products, the quality of products has to be acceptable, fit for the purposes, match with the sample, description and demonstration. More importantly, the products and services have to be matched and fit as what the staff said.
In order to change the quality of an organization, leaders must first identify the need for improvement by indications of poor performance. Juran’s trilogy includes three managerial processes that will help leader succeed in improving quality to include quality planning, quality control, and quality improvement. The best aspect of Juran’s trilogy is that it outlines everything that a leader should consider before, during, and after implementation of a quality improvement project. Another important factor in successfully improving quality is leader presence, governance, and oversight. Juran believed that leader involvement was paramount as it relates to quality improvement and total quality improvement begins at the top of the organization and trickles down (Saurez,
After the interview with my nurse manager, I came up with the PICO question which states: “Does the computerized physician order entry (CPOE) system reduce the number of medication errors compared to the common paper system being used today?” This question is important and I selected it because the population that the Belvoir Community hospital serves includes army officers of all ages both active and retired including their spouses and children. This group includes two sub groups of highly vulnerable persons which include the very young and the very old, who have a high-risk effect for medication errors because the potential adverse drug event is three times greater than an adult hospitalized patient (Levine et al., 2001). CPOE is not a panacea, but it does represent an effective tool for bringing real-time, evidence-based decision support to physicians. Nurses are the last defense level of protection against medication errors, and are solely responsible for the dispensing, administering, and monitoring of medications. In healthcare, computers can be used to help facilitate clear and accurate communication between health care professionals. When using a CPOE system it allows physicians to type in prescriptions right into the device or computer which significantly lessens any mistakes that can occur when
Replacement parts, if required, should be genuine so that you are not required to go through the rigmarole on a frequent basis. Quality repair and service ensure you are offered a good resale value when
customers looking for saving manufacuring costs and by not reducing the quality. Dominite can add value to customers
Here are three reasons why you should make this company your choice for equipment repair:
iConsultant is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. Dyson Limited engaged iConsultant to strategize a total quality transformation for the company to overcome its current quality challenges and hone its competitiveness in the world market.
* High Consumer loyalty * A clean price * Unique designs * Innovations in automation and assembly * Promising designers were adopted *