Baystate Noble Case Study

Yes, we call in staff to work, or myself and other managers return to the floor to provide direct patient care in order to mutually satisfy all parties and ensure no harm is caused to our

Effective communication is essential for a nurse in a leadership position. If a nurse is not able to convey or transfer pertinent information to other team members or clients, conflict or problems can arise. A nurse is able to effectively communicate through creating synergy, establishing a purpose or goal, actively listening, being truthful, and being responsible. When a nurse leader is able to successfully communicate, patient safety increases and medical errors decrease which leads to a higher percentage of positive patient outcomes. Effective communication fosters positive nurse-patient and nurse-team member relationships.

Effective communication is crucial aspect of nursing yet too often is placed low on the priority list, especially at shift change. Information related to the care of patients is frequently disseminated at a crowded, noisy nurse station with several nurses rushing to leave and others attempting to get the information necessary to plan care and limit the constant distractions. It is this interaction that allows for information vital patient safety information to be communicated including the acuity of patients.

Poor communication puts patients in danger because it can lead to medical errors and adverse events. For example, a medication error can occur if a physician’s orders are not updated in time or if the outgoing nurse does not provide the correct time in which a dose was administered last. Thus it is crucial to communicate any recent treatment that has been implemented. In this way, nurses and physicians can facilitate the prevention of errors. Another consequence of ineffective communication is that it can decrease morale and increase work-related stress among members of the healthcare team. If nurses and physicians are not understanding each other’s actions, conflict ensues. It can cause toxic interpersonal relationships. This, in turn, will affect the level of patient care because it is difficult to focus amidst emotional strain and

In preparation of a review from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Nightingale Community Hospital will focus on improving its communication process in the operating room. The purpose of communication in the healthcare setting is to disseminate information in such a way as to create shared understanding about the patient and about what needs to be done for a positive outcome. (synergia.com) A patient is at his most vulnerable state during procedures that require sedation or anesthesia. The patient is releasing his decision making ability and safety into the control and care of the healthcare team. Therefore, effective communication on behalf of the patient is

The efficiency of the team model is dependent on effective communication. Poor communication among the team members can place both team members and patients at risk. In addition, the doctors or other health providers may prefer to communicate with the charge nurse, which can lead to a breakdown of communication and subsequently influence patient care. To ensure open and effective communication, phones will be provided to staff for communication among and between team members and charge nurse. Non-urgent patient communication will be written on a team specific communication board.

As mentioned by Imhof & Kaskie (2008), communication is very important in the health care organizations that have complex organizational structures. Most of the employees are not able to communicate clearly and this can lead to conflicts which block the employees from providing the quality care the patients need.

In nursing profession, communication is one of the vital interprofessional collaboration competencies. A slack in communication gap will affect effective teamwork in providing efficient patient care delivery. Without integrated cooperation and effective communication, there will be a delinquency in the healthcare system, resulting in

As a night shift RN, most of my communication occurs over the phone. One of my strongest communication is with the physicians. Though I do not see them upon arrival to work, but I get to speak with them early in the morning before I leave work. As a Behavioral Health Nurse, patients’ behaviors are so unpredictable that one has to call the physicians at any time of the day/night. Therefore, I can say that I talk to my physicians more than I do with the unit manager. The unit manager is off the unit by 5pm the latest; hence, my communication with my manager is mainly on the phone. The only time I get to see my manager is during “mandatory” unit meetings. I indicate that my manager talk to hospital administrators because she relay messages during meetings that I get to attend on the unit.

In my position at a Level II Trauma Center as a Transfer Center Coordinator, communication has been a key theme over the last year in particular. As I have previously mentioned, the Transfer Center and our office cohort has a new Director and the growing pains have been great. Before our new Director, gossip was rampant. With the new director, the group is learning a lot about communication, the value of downward and upward communication and the form that communication is received. The most recent source of growing pains was from the change of the type of staff for the mid-shift; staff was changing from non-licensed staff to registered nurses. The Director announced the changes to the group in June, however the pilot project was not yet approved

As board members we must remember that we are not only leaders of this hospital but also patients and members of this community. Introduction to a more robust communication plan, verification process and decrease reporting times to the staff and to

Communication is one of the most important things for our patients care. Being aware of any little changes in the plan of care can be very vital. For the NICU it could be as small as increasing feeds by 1ml or as major as we are going to start dopamine on your patient. This is more than just the bedside handoff that I mentioned in the previous paragraph that is Nurse to Nurse. This topic is nurse to nurse, Nurse to charge nurse, nurse to respiratory therapy, Nurse to medical team. Nurse to secretary. Another aspect that people may not realize is a part of communication and is an important aspect of patient safety is the design of the unit. From reading through Hua, Y., Becker, F., Wurmser, T., Bliss-Holtz, J., & Hedges, C. (2012) I found that

I believe that in order for health care administrators to give awesome communication to their employees that they must conduct meetings. I think that bi-weekly meetings should be held but when you are dealing with health care that’s too frequently based on the fast pace of it. As a health care administrator I would make it my job to hold a monthly meeting so that I can keep an open line of communication between my employers and me. For this meeting I will give a presentation that will explain all things new or changing within the facility. Before the meeting end it will be known that anyone can

way that respects all people equally. In addition, nurses and nursing staff are at the heart of the communication process: they assess, record and report on treatment and care, handle information sensitively and confidentially, deal with complaints effectively, and

There are multiple different ways to have effective communication in health care facilities, it is just taking the time to do it that tends to be the hardest part. By taking the time to communicate properly with those around you that are caring for the same patient, it could ultimately be the difference between life and death. Enforcing policies to make sure all health care personnel are effectively communicating by checklists, dry-erase boards, providing monthly staff meetings, briefings, debriefings, and using the SBAR will decrease the number of medical and/or surgical errors