Bose Case Study Summary

Arntzen, B. C., G. G. Brown, T. P. Harrison, L. L. Trafton. 1995. Global supply chain management at Digital Corporation. Interfaces 25(1) 69-93.

In terms of using the Scorecard for plant quality engineers, Ellie Smith commented that although the Scorecard improved the awareness about the performance of suppliers, it did not increase the reactivity in the selection of suppliers because of the lack of detailed data and query functions during the evaluating process. Moreover, the Scorecard did not incorporate with suppliers’ feedback and Metalcraft also lacks process of evaluating the products of suppliers and make further improvement. For example, one of the suppliers Jack Dawkins compliant that their products were clean when left their company, however, it turns dirty when arrived at Metalcraft. Surprisingly, the supplier did not have any chance to defend and explain the situation and Metalcraft rejected their products without any discussion between the two companies. Metalcraft did not find a way to solve the problem at that time rather showed inappropriate attitude to the supplier.

Businesses especially those that operate in the same industry always try to emerge the best in the market by adopting different strategies so as to become more competitive. In the retail industry where goods move in volumes, proper management of the inventory can make a big difference by making a company to be more competitive as compared to the others. In most retail business, manipulation of the supply chain functions is one of the strategies that are used to give a retailer a competitive edge over its competitors. This research paper will compare how TJ Maxx and Ross manipulate their supply chain functions to gain a competitive edge over each other. Based on the available facts, the paper will make a determination on which of the companies

Westminster Company is a giant Global manufacturer of health products whose brand has been recognized by the world. As the company they have three different operations which produce and distribute different product lines. Their main strategy on which they are working and which is a major success for them is decentralized management. Now they are re-evaluating their traditional supply chain strategy because the company is getting too much pressure from their large domestic’s customers and global customers. Now the company has to study on

The supply chain management is considered as a management concept from past two decades as the customers are concerned about timely and safe delivery. The competitiveness has been increasing among the companies to deliver the products as quickly as possible to the customers all around the world. This has made the supply chain management as a vital tool for the management. This is also measured as a competitive parameter for the companies.

The balanced scorecard for the customer aspect correctly identifies factors that are needed to maintain a symphony that can be considered world class by all. The scorecard acknowledges the fact that they have to employ high

“The balanced scorecard should translate a business unit’s mission and strategy into tangible objectives and measures. The measures represent a balance between external measures for shareholders and customers and internal measures of critical business processes, innovation and learning and growth. The measures are balance between outcome measures, the results of past efforts, and the measures that drive future performance. And the scorecard is balanced between objective, easily quantified outcome measures and subjective, somewhat judgmental, performance…”

* The Balanced Scorecard performance and evaluation was going to be subjective because unlike quality levels, it would not be quantified except by surveys or by management opinion. Each manager at the nation, state and city levels

* Although your team might have high customer satisfaction or a high stock price, your performance in regards to the overall competition is determined via a multi-dimensional scorecard that takes the following criteria into account:

Supply-Chain Management is the activities that procure materials and services, and transform them into intermediate goods and final products and deliver them, through a distribution system (Heizer & Render, 2011, p. 452). DELL is a computer technology corporation that develops sells, repairs and supports, computers and computer related products. DELL has realized that supply chain is becoming more and more important for the success of today’s business world and they work accordingly to keep a competitive advantage in the market. This study will examine to what extent Dell has used supply chain management to gain and retain a competitive advantage in the computer market.

The topic selected is (Strategic Procurement & Supply Chain Management). For this study, we have selected Toyota Motor Corporations as our company of choice. Toyota is without doubt the best in the world, with its many philosophies and principles on how to make the best out of the least; JIT, lean production and elimination of waste and the desire for continuous improvement are just a few ways how Toyota has become the best in the auto industry. Toyota as a name, a company, and as a brand has become synonymous with Quality.

Effective supply chain management can provide an important competitive advantage for a business marketer, resulting in improved communication and involvement among members of the chain, increased motivation, and decreased costs. Tracking the movement of and demand for components used to manufacture a product across a variety of potential and actual suppliers, provides insight and the ability to respond instantly to shortages, surpluses, and changes in market conditions. It seeks to optimize production, decrease manufacturing time, minimize inventory, streamline order fulfillment, and reduce cost.

Even though Boston Lyric Opera is a non-profit organization and its output is intangible, its organizational performance can be measured by quantitative measures. The Balanced Scorecard would bring quantitative measures alongside the qualitative measures. The Balanced Scorecard required BLO to quantify their activities. BLO acknowledged that and they for example created a database where they linked quantifiable donor data to qualitative information about donor meetings etc.

1We would like to thank Shiming Deng for his valuable contributions to the preparation of this manual.

The Balanced Scorecard (BSC) is a performance measurement tool that originated in the business worlds. Performance measurement is a way to track performance over time to assess if goals are being met. Organizations measure their performance to monitor how they’re doing in achieving their overall mission and goals.