CWB Case Study

42). Training doesn’t stop there, however. Baristas can expose themselves to additional training if they desire to become Coffee Masters, Shift Supervisors, or Store Managers. In fact, Michelli (2007) reports, “Starbucks consistently spends more on training than it does on advertising” (p. 282). The Starbucks corporation feels that the Starbucks Experience starts with their employees. If their employees are happy, their employees create better experiences for their customers. This creative approach to the management of people shows. Michelli (2007) highlights that the turnover rate at Starbucks is much lower than at other similar establishments, “120 percent less than the industry average” (p. 282). He further goes on to mention that “employees have an 82% job-satisfaction rate” (p. 282). This deep desire to treat employees fairly stems from Schultz’s ideals. He himself mentions, “As a business leader, my quest has never been just about winning or making money; it has also been about building a great, enduring company, which has always meant trying to strike a balance between profit and social conscience” (Schultz, p. 107). Many believe his deep sense of empathy stems from his early childhood where his father was ill and could not hold a job. This is reflected today in his treatment of his employees. All

Reporting party (RP) called CCIB to cross report that resident Gerald Gilliland (DOB: 4/22/41) reported that while he resided at this facility, unknown male staff locked him in a room against his will. It is unclear what room the resident was locked in because resident was unable to convey any details about the room. Resident then stated that it was all of the nursing staff who locked him in the room. Resident was hospitalized at Kaiser South Sacramento on 9/18/16 through 9/22/16 and is currently residing at Eskaton Greenhaven. RP stated that it is unclear if the resident has Alzheimer's or not. RP stated that the original reporting party is Sacramento Sheriff's Department (Report#16-286176) and RP will forward the SOC 341 to CCIB.

CCIB Intake LPA McGaskey received a call from resident Todd Sabin who engaged in a conversation with caregiver Martha (last name unknown). According to Todd the caregiver contacted Todd's social worker Javier Serna (626) 471-6402) and left a message on his phone stating Todd threatened to kill her and that she is afraid of him. Todd's social worker discussed the telephone message. The social worker reported he spoke with Martha and asked why didn't contact the police department if she was afraid for her life. According to the social worker Martha had no response to the question. Todd stated Martha informed the social worker he does not sleep at night and wanders through the facility. Subsequently she informed the cook to do whatever Todd wanted

Bible Belt Academy advise that all employees shall not commit any act of violence, disorderly conduct, rudeness or violation of any rule on or off the job. We are not a company that trying to control one’s life. We just want our employees to understand the importance of ethics of always doing the right thing. How can we expect our clients to conduct themselves appropriate when we as a team is not following the rules?

CCIB received CPS referral #1242-9207-2024-5044009. It was reported that resident Celia Rangel (DOB: 06/17/02) has been living in the facility since July 2017. RP drives to the facility to provide counseling for the resident every other week. The resident disclosed to RP that she met a man named, "Coco" who is in his 20s through another young lady named Shakira (both individuals are unknown). Coco picked her up in his BMW during the resident's "unsupervised time" and drove her to the South Side of San Jose by the river and provided resident with THC and alcohol. The resident disclosed that she hung out with Coco on a couple of occasions; each time he provided with marijuana and alcohol. Resident stated that Coco has made an advance toward her.

CCIB received a complaint via phone call from Anonymous female (employee) regarding the facility. RP stated that the facility has been hiding children to stay in ratio. RP stated that the facility hides about 20 to 25 children (ages 2 to 3) when CCL comes to visits. RP reported that the administrator hides the extra kids at the Otimal Christian Academy (another school on the grounds). RP also stated that class rooms 1, 2 and 3 have fraudulent role sheets with kids missing on the sheets. RP stated that the classrooms 1, 2 and 3 have a head count at 10 am on the children in the class so they can find out who keep in the classroom if CCL comes for a visit. RP mentioned that there are roaches and rats in the pantry for about 3 years now. RP stated

The Older Workers Benefit Protection Act (OWBPA) enforces specific requirements for statements covering ADEA claims. OWBPA, § 201, 104 Stat. 983, 29 U. S. C. §§ 626(f)(1) (B), (F), (G). In obtaining the release, Entergy did not align with the OWBPA in at least three respects: (1) Entergy did not give Oubre enough time to think about her options. (2) Entergy did not give Oubre seven days after she signed the release to change her mind. And (3) the release made no precise reference to claims under the ADEA

Starbucks with its inspired high selling coffee bean has been very popular in the American Culture over the years. I decided to observe Starbucks due to its popularity all over campus, although it has not been a fan of mine. I found it very pleasant and relaxing during my time there. I noticed more intimate interactions between workers when there were little or no customers and fewer interactions between workers when the place was crowded.

Stephanie called expressing some concerns about how the CW caseworker and supervisor are interacting with her.

The key responsibilities of the barista are to act with integrity, honesty, and knowledge to promote the value, mission, and culture of Starbucks. The barista should possess the ability to maintain a calm demeanor during periods of high volume and unusual events to maintain the operating standard of the store and set a positive example for the shift team. Baristas should be anticipating the needs of customers and the store by constantly evaluating the environment and customers for cues. They deliver excellent customer service by employing a “customer comes first” attitude, and anticipates customer needs. They communicate needs and concerns effectively to management, assist with new partner training by providing

Because of our different personalities and experiences, we handle employees differently, and I would not try to teach one set method. I would just say that we cannot tolerate obnoxious, oppressive, abusive, tyrannical despots (assholes). Please be sure that you always treat your employees the way you want to be treated…QuikTrip employees expect and deserve intelligent, positive, considerate, factual supervision… I am more tolerant of poor operations than I am of poor treatment of employees.” Memo from Chester Cadieux, President and Chairman 8 Retail Leader of the Year Chester Cadieux and QuikTrip”, ibid.; see footnote #5 9 Lecture “ Generations in the Workforce” Chris Rumsey, Summer 2009, Coles College of Business 10 “QuikTrip Corporation and its Employee VolunteerProgram” ww.allbusiness.com/society-social/philanthropy-volunteers/6715881-1.html

Starbucks mission is to "inspire and nurture the human spirit-- one person, one cup, and one neighbourhood at a time.”

Starbucks customers are diverse, well educated, young business people looking for a quick and easy way to grab coffee on their way to work. Starbucks values a strong relationship with their customers so they are

Please answer all the following questions as they relate to the case. Please utilize as much outside resources as you deem necessary to reinforce your answers—especially the last question. Remember that this case is over 10 years old and Starbucks has changed since then.

Our coffee has always been, and will always be, about quality. Our employees are called partners, because it is not just a job, it is our passion. We treat each other with dignity, and respect, and hold each other to the same high standards. We connect with our customers; we laugh with, and bring a smile to their life. Making the perfect cup of coffee is one part of our role, connecting with them on a personal level is the other part. In each community we serve, Starbucks takes pride in being a part of the