Case 1: How Fedex Works: Enterprise System

1337 WordsMar 6, 20136 Pages
Federal Express was among the first express transportation companies to realize the benefits of technology. As early as 1978, just five years after it began operations, the company pioneered the first automated customer service centre. To provide real-time package tracking for each shipment, FedEx uses one of the world's largest computer and telecommunications networks. The company's couriers operate SuperTracker® hand-held computers, to record the transit of shipments through the FedEx integrated network. FedEx's use of technology focuses on the customer, rather than merely on remaining competitive. With FedEx, businesses can determine the status of their packages at all possible locations along the delivery route in real time.…show more content…
The system uses satellite and computer communications technology to monitor routing and traffic information in real time and acts as a weather management tool. When weather may disrupt on-time delivery, FedEx uses NASA weather data and artificial intelligence to plot alternative routes. The system provides the three best alternative transportation options for a shipment, which allows the company to select the fastest, safest and most cost-effective route. By connecting to over 750 customer service workstations, over 500 aircraft and traffic hubs around the world, the Command and Control system ensures the smooth coordination of inbound and outbound aircraft and thousands of delivery vehicles. Although invisible to the customer's eye, Command and Control is one of the company's most important technological developments, allowing FedEx to deliver packages on time, every time. In May 1997, FedEx launched the APEC Tariff Database, a new, Internet-based customs and trade database designed to expedite global commerce. Located on the Internet at www.apectariff.org, the tariff database is available to anyone with access to the Internet 24 hours a day, seven days a week. The tariff database was developed by Federal Express Corporation at the request of the United States Department of Commerce. The tariff database project was initiated by the Australian Customs Service in 1994 in response to the APEC Ministers' need for a common source of information

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