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Case Study 1

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Introduction:

In today’s dynamic environment, managements are facing different challenges because of the complexity and uncertainty introduced by people in and outside the organization and by the organizational context itself. This essay spotlights different challenges and relevant issues that have been addressed by Lee Reynaldo, the manager of DrainFlow Plumbing. It will then discuss different solutions and actions that must be undertaken to eliminate the negative impact it created upon the employees, customers and the company itself. Furthermore, varies concept and theories of organisational behaviour are used to support those solutions and allow Drain Flow management make optimum use of organisational resources to achieve …show more content…

As far as DrainFlow situation is considered, the low level of organization commitment can be characterized by a lack of neither acceptance of organization goals (customer satisfaction) nor the willingness to expert effort to remain with organization. (Case study) As they operate on this level, they may only stay because they have to do so. However, if the option is given, they will leave the organization (Manetje 2009, p44). In addition managers of DrainFlow may not consider employees other commitment. These include obvious connections as those of family or community or being a member in occupational communities or in other association. This will influence an employee’s behavior and attitude as well as it motivation level.

The organization as a workplace environment is built up of working relationships, one which is the supervisory relationship. As mentioned in the article, the result of recent survey indicated that workers at DrainFlow are not satisfied with their supervisors. Thus this relation could affect workers organizational commitment negatively (case study). Having Negative relationship between workers and their supervisors could result in high anxiety and stress, reduce communication quality and quantity, reduce information processing, task direction and attitudinal change as John Martin listed.(Martin at Additionally, if individuals find the supervisory relationship to be less fair in practice, they tend to be less

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