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Case Study : Brand Image Over The Past Years Essay

Decent Essays

1) Brand Image – Over the past few years Lululemon has been scrutinized for their product quality and their founder, Chip Wilson’s, statements regarding these issues. This company’s products are premium priced and when consumers are paying around 10-25% more for their products versus their big competitors, they expect excellent quality products. After this fiasco, Lululemon’s reputation faltered and their sales growth was tremendously affected. Instead of addressing this quality control issue professionally, Wilson placed the blame on the lifeline of the business, his customers! His insensitive comment had some of his female consumers, (where the majority of Lululemon’s revenues lie), completely offended. Some of these customers had said they would never purchase another Lululemon product again.
2) Narrow Product Line – When people think of Lululemon products, they think of female yoga clothing. This narrow perception of the company excludes potential sales from male consumers. Lululemon has some male product offerings but fails to make many sales in this area, due to the lack of offerings. The active wear industry has been booming and more people are wearing these types of clothing as their everyday apparel. Lululemon advertises how their products connect to those who partake in yoga, but how about the consumers who just enjoy sportswear attire? They should be introducing products that would intrigue a larger audience of people, not just females who do yoga and are between

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