Case Study Of Alpro

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations

Dr. Champion is a top notch drug specialist with a careful comprehension of drug store. In any case, following 33 years in business – an aggregate of about 60 years in drug store out and out – changes in the pharmaceutical

The contribution of pharmacists in a clinical setting and community pharmacy is significant that the workforce benefit from. When the workforce understands their medications and complies with the prescribed treatment plans the work center becomes healthy and the potential of increased productivity becomes a realistic and profitable proposition for the organization. When the workforce takes advantage of the healthcare services the pharmacists provide in a community and clinical pharmacies productivity and profit are at high potential reality.

Long-Term Care pharmacies which are Long-Term care serve residents an institution like nursing homes and assisted living facilities, as well as LTC patients in more residential environments. A long-term care pharmacy is actually re-exploring the initial role of the general physician in terms of monitoring patient conditions and regulating drug protocols. They provide pharmacy, infusion, education, consulting, and population. When students that are just finishing the

Encourage the use of computer-generated or electronic medication administration records. Plan for the implementation of computerized prescriber order entry systems. Consider the use of machine-readable code (i.e., bar coding) in the medication administration process. Use computerized drug profiling in the pharmacy. Be a demanding customer of pharmacy system software; encourage vendors to incorporate and assist in implementing an adequate standardized set of checks into computerized hospital pharmacy systems (e.g., screening for duplicate drug therapies, patient allergies, potential drug interactions, drug/lab interactions, dose ranges, etc.)”. (Association,

Specialty pharmacy is based on the dispensing and managing medications based on the disease state. Some examples of this include but are not limited to cancer, HIV/AIDS, hemophilia, and immune disorders. Specific and continuous monitoring is required for many chronic conditions and generally there is a high cost for the use of certain medications. Specialty pharmacy plays a role in ensuring the best outcome for these conditions and the minimalization of adverse reactions. Some of the appealing aspects listed about these positions include being able to work with other fields or health professionals, spending a good portion of their time working with patients, and having a flexible schedule. The more negative aspects of this position include traveling, the amount of prescriptions processed, and some respondents stated there was low patient interaction. According to United Health Groups article The Growth of Specialty Pharmacy, due to new therapies and treatments spending on specialty pharmacy is growing by double digit numbers. In 2012 the spending on specialty drugs was estimated to be about $87 billion and it is suggested that spending is could increase to $400 billion by

Opening a new pharmacy can be challenging and requires a lot of research. It is important to become familiar with pharmaceutical companies, and build a good working relationship. New pharmacies should also focus on building a good product base. Research should be conducted on quantities, what is in demand, and how quickly it can be

On 10/2/17 I met Mr. McDoanld at the pain clinic in IINN. We met with Dr. Algahera. Mr. McDoanld reports and demonstrates shifting in positions due to pain. He reports he has right leg radiation at times. He continues to have trouble with sleeping and getting comfortable. Mr. McDoanld doesn’t want to take a narcotic pain medication. He is taking Flexeril at bedtime along with Motrin. Lidoderm will now be added to see if that helps with sleep. Mr. McDoanld also has a TENS Unit to use as needed. Dr. Algahera said Mr. McDoanld has 2 things going on. The compression of the disc and also a pinched nerve. He would recommend doing the Kyphoplasty first then moving on to epidural injections. Mr. McDoanld is being set up for an appointment

A conflict with any medication that the individual has or is previously taking. Ingredients that forms the medication are also examined vs. the ingredients of recent drugs to find out if they would clash with one another or if they would hamper the influence of the medication. Medications are also examined to see if there is duplicate therapy, which takes places when the individual is taking another medication in the same exact class and the medication could result in the individual having an overdose. Furthermore, allergy records are examined to see if the individual has food and drug allergies that could possibly be provoked by the new medication. The individual’s diagnosis is examined to make out if the individuals has a medical condition

In regards to the survey information the hospitals gathered, many of the hospitals shared the same strengths and weaknesses, with a few notable exceptions. Areas that were consistently low throughout all the hospitals were cleanliness of the hospital as well as noise level, an aspect which pharmacists do not have control over. An area in which they do have control over is if a patient’s medications are explained to them, which was a weakness of a majority of the hospitals. An area where the hospitals showed a collective strength was communication with doctors and nurses. A synergistic relationship between nurses, doctors and pharmacists will change this weakness of medication education to a strength.

At this particular site I saw the importance of pharmaceutical care and its importance between patient and pharmacist. The major idea of pharmaceutical care is having a patient-centered pharmacy practice. This was practiced heavily at this pharmacy. Patients were counseled on any new prescriptions that they had and they were always informed about any changes in their medications. In my second week of IPPE I had to inform a patient that their medication would look

Tangible goods, or rather manufactured goods, have been the dominant medium of exchange for centuries. However, recent decades have proved that it is no longer the case as there has been a prevalence of being service oriented (Vargo and Lusch, 2004:1-2). Services, as defined by Vargo and Lusch (2004), are  “the application of specialized competences (knowledge and skills) through deeds, processes, and performances for the benefit of another entity or the entity itself (p.2).” Utilizing services gives businesses an edge, a competitive advantage, particularly in an evolving competitive market, something which Metalfrio is definitely part of (Vargo and Lusch, 2004:9).  Those businesses that learn to adapt tend to do well. In addition, Vargo and Lusch (2004) write this shift to services is also a shift from producer perspective to a customer perspective (p.2). Thus, it leads to more of a collaborative effort where co-creation leads to adding value to the service rather than a product having value (Vargo and Lusch, 2004:6). Also, customers rather develop relationships with those that can provide a range of related services over an extended period of time, thus allowing businesses retain their clients for the long term (Vargo and Lusch, 2004:13). Overall, service oriented marketing is a direction that businesses should be headed towards to ensure that they can remain relevant and competitive in the

Nowadays, there are a lot more services available, such as those available online. Also, the characteristic between product and service has become more complicated (e.g., Web-based software application is a product or a service?). However, product here refers to products or services. The product or service features which should able to meet a specific, existing market demand. Or, it should be able to create a market position through building a strong brand.

Like many of its competitors and comparable manufacturers in the discrete and process metal production, process metal and service-related businesses, Alcan is continually challenged with how to unify their diverse business units and processes to gain competitive advantage. The dynamics of many process-related industries include growing through mergers and acquisition, which has also been an area that continues cause Alcan challenges from an IT perspective as well. Alcan's critical business processes and strategies include sourcing the best possible materials, approving and working with suppliers, while also negotiating with them for the best possible price. Of the many raw materials the company relies on, Bauxite is the most strategically important across the business units Alcan operates today. During the time period of the case study, Alcan generated $23.6B in revenue, operated in 61 countries and had 68,000 employees. They had grown aggressively through acquisition, creating approximately 1,000 duplicate systems, with 400 of them being just for pricing. Given this massive duplication of IT resources, Alcan pays SAP AG hundreds of millions of dollars a year in maintenance fees alone. These are the key factors of the case and set the foundation for the assessment of the pros and cons of the current Alcan IT infrastructure. An analysis of the proposed Alcan infrastructure is also provided, in addition to a recommendation for