Case Study: Rhonda As A Customer Service Representative

Janel began her career with Kroger as an MD1 trainee in 2015. Once she graduated from the program she was promoted to Store #232 as the HR ASM. Janel then transferred to Store #359 in 2016 as a Merchandising ASM, and then in 2017 to #394 and #138 as HR ASM. She then moved on to Store #128 where she worked with the HR ASM to complete the hiring for the new store grand opening and training of new associates. Janel has a Bachelors of Arts in Sociology & Criminal Justice and a Masters of Public Administration.

Before Kroger, she had worked for Conseco Senior Health Insurance Company. As a Senior Claims Auditor she would review claims to be sure they were not fraud, maintained Excel spreadsheets, and reviewed policies. She really enjoyed this role, however they laid people off when they got bought out by another company.

This is because other dealers in the market will get an opportunity to sell their products in the market. Customers can get products locally with the change. Some suppliers can still get a way of working around the pricing issue to increase their sales.

Shania is a professional candidate that is looking to build a stable career. She most recently worked for ooShirts as a Customer Service Representative. In this role, she would handle both inbound and outbound calls, review and edit orders, resolve any issues, and answer any questions the customer had. She left ooShirts because she moved over an hour away and the commute became too much on her. When she left her role at ooShirts, she had taken the time to focus on her schooling and attend classes. Now her schooling is all online. Prior to that, she had worked for Hollister Company as a Cashier. She left this position because she wanted to find something that offered a little more an hour. She had worked for Family Leisure as a Cashier during

Previously, she had worked for Comcast Cable as a Customer Service Representative. In this role, she processed payment, accepted inbound calls, up sold product, updated their profiles, and maintained their systems. She left this role, after she had surgery. She had follow up appointments to attend and they were causing her to miss a lot of work. She decided to leave on

Her last position was with Finish Line as a Bilingual Customer Service Representative. In this role, She would answer inbound call in regard to questions, processing an order, or resolving an issue. She really enjoyed this role, but became pregnant and had some issues and felt it was best to leave. She decided to become a stay at home mom for the a few years.

Due to her husband’s out of state transfer, Krystal was unable to continue working for us and is now seeking employment in Washington. I was sad to see such a valuable employee go, but our loss is truly your gain. Krystal brought great value to Webco by consistently exceeding expectation and standards by completing all tasks ahead of

Her most recent role was working for the State of Indiana as a State Eligibility Consultant. In this role, she was responsible for verifying data, defusing situations, following up with calls and emails, and helping cover for the front desks receptionist. She left when her mother became very ill and was caring for her. Shortly after she left her mother passed and her father got into a really bad car accident. She has been caring for him since 2011. Now that he is finally doing better, she is able to start looking for a full time job opportunity.

Dr. Carcar ordered Pap IG, Ct-Ng, rfx HPV ASCU for patient - Debra Newton on 03/28/2016. This test should have been ordered as regular pap but was ordered with other test. Pt has received a statement for $84 from St.Joseph's/Candler and declining to pay stating that she was not aware about other test that was performed. Will you please write off this?

Sandra started her career as a research associate at Aegis Capital Group. There, she prepared weekly stalk newsletters to clients, assisted in the analysis and research of retail stocks and researched on investment opportunities for the group.

Tatianna recently moved to Indianapolis and quickly picked up a job with Stericycle as a Customer Service Representative. She was responsible for placing outbound calls to customers who had recalls on their dish washers. This position was temporary, and also consisted of few work hours. It was sometimes on an as needed basis, and Tatianna is seeking a position with more stability. Her experience that is most relevant to your position is with CLI Warehouse, a trucking transportation company. Although she did not touch on licensing or permits for drivers and trucks, she did communicate heavily with various vendors, hold records for shipments, materials and orders, and create BOL’s and invoices on a daily basis. She assisted in the warehouse with

She first started helping out in her father’s grocery store when she was in grade school. In high school, she worked at the new movie theater that was located on Center Street. First in the concessions making popcorn, and then she was promoted to selling the movie tickets. She sold Avon cosmetics, and demonstrated microwave ovens. She also provided childcare for parents, and watched people’s homes when they were out of town. She did some office work for Joe Mandolfo. Lastly she worked at cleaning homes, until she thought it was become too difficult for her as she was

Jill Harper has worked in a variety of customer service roles in the industrial environment for the past 10 years. She is someone who earns the trust of those around her (co-workers, supervisors, clients, and customers) through her work ethic and her diligence and commitment to seeing an issue through until the end. Jill is looking for a new opportunity in a new field within the Hillsboro community after relocating from Kelso , WA. Her previous positions required a lot of her during after work hours and she would like something where she can continue to work with customers, has growth opportunity but has more of a structured schedule. Every time she was asked what she enjoyed about her previous positions it was working with customers and problem

Thank you for sharing your personal experience regarding your house being cleaned. Your example highlights a commonality among all businesses, regardless of their size, the customer’s perception of a company is often primarily based on their interactions with a small number of employees. Therefore, it’s critical that companies set clear expectations for their employees and have processes and procedures in place to properly train employees, monitor their performance, provide feedback, and hold them accountable (Lester & Parnell, 2006). Without those basic systems in place, businesses greatly increase their risk of having unhappy customers, under trained and/or under performing employees, and it’s virtually impossible to provide a consistently

In an effort to provide the best training, coaching, and development opportunities for Rachael, I believe it would be a sound investment to pursue sending her to the courses below. I reviewed Rachael’s resume (see attached) and her professional experience appears to be exclusive to managing processes, not people. As you well know, the position of Service Director is far less process driven and I believe that’s where much of her struggles are coming from. In my opinion, she simply doesn’t have sufficient experience managing people or navigating through employment law. I believe that Rachael will most likely veer away from asking me for HR advice based on her recent frustrations with me, so I’m concerned that she will make decisions that