Case Study: Rhonda As A Customer Service Representative

Janel began her career with Kroger as an MD1 trainee in 2015. Once she graduated from the program she was promoted to Store #232 as the HR ASM. Janel then transferred to Store #359 in 2016 as a Merchandising ASM, and then in 2017 to #394 and #138 as HR ASM. She then moved on to Store #128 where she worked with the HR ASM to complete the hiring for the new store grand opening and training of new associates. Janel has a Bachelors of Arts in Sociology & Criminal Justice and a Masters of Public Administration.

Before Kroger, she had worked for Conseco Senior Health Insurance Company. As a Senior Claims Auditor she would review claims to be sure they were not fraud, maintained Excel spreadsheets, and reviewed policies. She really enjoyed this role, however they laid people off when they got bought out by another company.

employee relations, payroll, benefits, safety and more. She initially began working as an intern and recruiting assistant for Cox Baton Rouge in 2001. Within six months, she was responsible for all recruiting activity in the system. She transitioned to an employee

Previously, she had worked for Comcast Cable as a Customer Service Representative. In this role, she processed payment, accepted inbound calls, up sold product, updated their profiles, and maintained their systems. She left this role, after she had surgery. She had follow up appointments to attend and they were causing her to miss a lot of work. She decided to leave on

Shania is a professional candidate that is looking to build a stable career. She most recently worked for ooShirts as a Customer Service Representative. In this role, she would handle both inbound and outbound calls, review and edit orders, resolve any issues, and answer any questions the customer had. She left ooShirts because she moved over an hour away and the commute became too much on her. When she left her role at ooShirts, she had taken the time to focus on her schooling and attend classes. Now her schooling is all online. Prior to that, she had worked for Hollister Company as a Cashier. She left this position because she wanted to find something that offered a little more an hour. She had worked for Family Leisure as a Cashier during

Due to her husband’s out of state transfer, Krystal was unable to continue working for us and is now seeking employment in Washington. I was sad to see such a valuable employee go, but our loss is truly your gain. Krystal brought great value to Webco by consistently exceeding expectation and standards by completing all tasks ahead of

Her last position was with Finish Line as a Bilingual Customer Service Representative. In this role, She would answer inbound call in regard to questions, processing an order, or resolving an issue. She really enjoyed this role, but became pregnant and had some issues and felt it was best to leave. She decided to become a stay at home mom for the a few years.

She first started helping out in her father’s grocery store when she was in grade school. In high school, she worked at the new movie theater that was located on Center Street. First in the concessions making popcorn, and then she was promoted to selling the movie tickets. She sold Avon cosmetics, and demonstrated microwave ovens. She also provided childcare for parents, and watched people’s homes when they were out of town. She did some office work for Joe Mandolfo. Lastly she worked at cleaning homes, until she thought it was become too difficult for her as she was

Sandra started her career as a research associate at Aegis Capital Group. There, she prepared weekly stalk newsletters to clients, assisted in the analysis and research of retail stocks and researched on investment opportunities for the group.

Karen’s previous work history began in the same field after college ten years ago, she was an employee for another medical coordinator doing the same kind of work she does now. The added difference is that she is now the founder for the company with employees and providers underneath her. The agency she runs now has been around for about fifteen years.

Her most recent role was working for the State of Indiana as a State Eligibility Consultant. In this role, she was responsible for verifying data, defusing situations, following up with calls and emails, and helping cover for the front desks receptionist. She left when her mother became very ill and was caring for her. Shortly after she left her mother passed and her father got into a really bad car accident. She has been caring for him since 2011. Now that he is finally doing better, she is able to start looking for a full time job opportunity.

Dr. Carcar ordered Pap IG, Ct-Ng, rfx HPV ASCU for patient - Debra Newton on 03/28/2016. This test should have been ordered as regular pap but was ordered with other test. Pt has received a statement for $84 from St.Joseph's/Candler and declining to pay stating that she was not aware about other test that was performed. Will you please write off this?

Tatianna recently moved to Indianapolis and quickly picked up a job with Stericycle as a Customer Service Representative. She was responsible for placing outbound calls to customers who had recalls on their dish washers. This position was temporary, and also consisted of few work hours. It was sometimes on an as needed basis, and Tatianna is seeking a position with more stability. Her experience that is most relevant to your position is with CLI Warehouse, a trucking transportation company. Although she did not touch on licensing or permits for drivers and trucks, she did communicate heavily with various vendors, hold records for shipments, materials and orders, and create BOL’s and invoices on a daily basis. She assisted in the warehouse with

Jill Harper has worked in a variety of customer service roles in the industrial environment for the past 10 years. She is someone who earns the trust of those around her (co-workers, supervisors, clients, and customers) through her work ethic and her diligence and commitment to seeing an issue through until the end. Jill is looking for a new opportunity in a new field within the Hillsboro community after relocating from Kelso , WA. Her previous positions required a lot of her during after work hours and she would like something where she can continue to work with customers, has growth opportunity but has more of a structured schedule. Every time she was asked what she enjoyed about her previous positions it was working with customers and problem

On March 3, 2017 I had the pleasure of conducting a face to face interview at The Valley Inn in Timonium , Maryland with my former manager, Kaitlyn Kivi. Kaitlyn is a Senior HR Generalist at Continental Realty Corporation, located in Baltimore, Maryland. Kaitlyn graduated from McDaniel College with a Bachelor Degree in English and Communications. Upon graduating from McDaniel, she started her career as a licensed insurance producer at Aflac. During her time with Aflac she moved on to earn a Masters from Towson University in Human Resource Development, and shortly after earned a PHR and SHRM-CP certification. After graduating from Towson, Kaitlyn landed a job at CRC as an HR Coordinator and was promoted to HR Generalist six months later.