On March 3, 2017 I had the pleasure of conducting a face to face interview at The Valley Inn in Timonium , Maryland with my former manager, Kaitlyn Kivi. Kaitlyn is a Senior HR Generalist at Continental Realty Corporation, located in Baltimore, Maryland. Kaitlyn graduated from McDaniel College with a Bachelor Degree in English and Communications. Upon graduating from McDaniel, she started her career as a licensed insurance producer at Aflac. During her time with Aflac she moved on to earn a Masters from Towson University in Human Resource Development, and shortly after earned a PHR and SHRM-CP certification. After graduating from Towson, Kaitlyn landed a job at CRC as an HR Coordinator and was promoted to HR Generalist six months later. …show more content…
Another issue that Kaitlyn experienced, is performance issues were not being addressed fast enough by management. Performance issues should be addressed as they occur, at CR the HR teams believes this, but with their old system in place some of the managers lacked with addressing issues until the employee’s annual performance review. Managers would wait until the annual performance review to address issues because that was the only required and scheduled time to discuss, or they thought that it would be most appropriate to bring the issue up during the performance review so they would wait. This resulted in poor performers assuming they were fine and not making efforts to improve. The new system that CR just implemented requires each individual employee to create two smart goals. This may diminish some of the consequences of the late feedback from managers to employees, because the employee is now setting, working toward, and keeping track of their goals. The new system also requires managers to meet with employees four times a year; February, May, August, and October. The increase of meeting time will greatly reduce the overlap between when a performance issue occurs and when it is addressed. This will give managers more opportunities to address the issue more frequently since there will only be three months in between every meeting.
The rating system that CR had in place prior to the new Compass performance
There is a purpose for each of the preliminary steps taken prior to implementing a performance management system. They will ensure the employees are aware of the process and managers who rate employees understand why, how, and to do so properly (Aguinis, 2013). The communication plan goal is to be proactive in addressing employees concerns about the system and inform employees how the system will help the organization as well as themselves achieve their goals. The communication plan also will outline the time for the process and everything that will take place prior to the process being implemented as well as what to expect once it is in place. In the communication plan it will be the first time that employees will hear about this new process;
In the world of large organizations, Costco is one of the leaders in sales and strive to be a leader in employee satisfaction. Although there are many functions within the company, human resources functioning appears to provide direct impact of these goals. Costco has made changes to their employee performance management processes such as performance management and training that have resulted in changes to the employee’s career paths. Costco changed their process in performance reviews and training with hopes of cutting costs, however the changes have changed employees expectations of the company.
Ms. Melissa Arena, RHIT, CHC, HIM Manager and Corporate Compliance Officer at St. Ann’s Community in Rochester, NY, was interviewed on December 7, 2015. The interview started with asking Ms. Arena if she could talk a little bit about herself and what her position is. She continued to say that her current position was her second career, she was a mortgage loan processor back in the 80’s and 90’s. Ms. Arena had gotten laid off from three separate mortgage companies before she realized she needed a different career and college career in order to be successful. Being a single mother of two early teenage girls, Ms. Arena was holding two part time jobs and doing the HIT program took her 5 years to complete as well as another year before she was able to feel comfortable to sit in for the exam. There was an interest in finding out how long she had been in her position and when asked, she stated that she was in Corporate Compliance Officer since 2011, as an HIM Manager since March of 2002 and by the SAC HIM Department since 2000 as a part time file clerk.
The human resources department needs to revisit some of their decisions to strength their portion of the structure and better the company for the future. The high turnover rate has caused lack of employee motivation, low morale and with pay levels below their competitors’standards; there is lack of structure in the performance review process within the entire company. These issues can be corrected by creating a coaching, feedback process, and
The individual I chose to interview for my oral history project was actually the Vice Principal of my school and his name was Mr. Clair. During our interview, he relayed to me the experiences he went during the Civil Rights Movement. What I was told during this interview was surprisingly different from what I was expecting, I was expecting to hear stories about how my interviewee witnessed many people of color being abused and segregated to the extremes. However, what I heard was a bit calmer than that and surprisingly, did not involve much violence at all. Mr. Clair told me about how he was only a young boy, around ten years old when the civil rights movement began to take off and in his school the main reaction he had was utter dismay. It was shocking and
Culbert, made a very realist statement that nothing good came out of the old performance review that companies could view as positive (Culbert, 2011). Mr. Culbert made some very realistic observations in the fact that the marks received is really based on how much your supervisor or manager actually “like you” (Culbert, 2011). The author is correct in stating that need for individuals should have a performance review on a regular basis to make sure the person’s behavior and duties are lined up with company’s corporate strategy. It was brought out by author that performance review should be initiated by need and not just a date on the dreaded calendar. Performance evaluations should help the worker improve and not be pretentious (Culbert,
On November 9th, I had the wonderful opportunity to meet Kelly Miller from the Minneapolis branch of Randstad. Kelly has been a Senior Recruiter there for the past two years and has been in the Human Resources world for eleven years. Kelly’s role of a Senior Recruiter includes developing and managing a group of professionals for U.S. Bank and Wells Fargo, growing/maintaining a network of sources to pursue qualified candidates, and provides training to candidates on resume construction, interview techniques, and other coaching needs. In addition, she has taken on a broad range of responsibilities in her career including being a Manager of Staffing and a Director of Business Development. I stumbled upon Kelly’s contact 5information via The Edge as she was recently hiring interns there and I couldn’t have selected a better candidate to interview.
My business’s name would be Destination Ranch. It would be located on multiple acres outside of Edmond, OK, just a short drive from multiple horse event venues, equestrian schools, and equine hospitals. Destination Ranch would be a premier horse boarding facility that would offer 24/7 care and access to an indoor, temperature-controlled arena.
As we all know when it comes to human resources there are always different assessments as well as different measures that take place in order to operate a business and have it running smoothly. In this case Team D has come up with an assessment and evaluations for Targets HR and focus on their overall effectiveness over the next five years. Team D believes that the main goal is to focus on the main reason why Target has been successful over the years and truly believes that one of those main reasons focuses on their customer service including surveys and overall analysis that end up evaluating these different important measures for the companies especially when referring to directives in the Human Resources department. Every retail store out
1. During the past year, performance evaluation problems are surfacing, dissatisfaction is emerging, managers are stating MBO standards are too tight and unfair, and workers are threatening to leave.
I have decided to place Ryanne and Krista on a 30 day performance improvement plan. I will submit a disciplinary write-up for Krista in response to her not following the credential communication process, that was sent to the HR coordinators on July 14, which resulted in and employee’s CNA certificate and CPR card being expired while she was seeing patients. The PIP will be a 30 day plan and will include expected performance output indicators both employees must show evidence of in order to return to good standing with the company. I will send you copies to review before I present to the employees. I am developing a performance expectation rubric (similar to the behavioral expectations rubric I developed) and presenting it to the HR
The success of any performance improvement plan depends on how well thought out and implemented it is. Failure to recognize and correct performance issues can result in undesirable outcomes for the organization, particularly with finance. A large number of resources go into recruiting, hiring and training new employees. Additionally, there are financial implications when employees leave such as, off-boarding, paying out benefits, etc. According to the Centers for American Progress (2012), “the average cost to replace an employee is 21.4% of their annual salary.” (Boushey & Glynn, 2012). High turnover rates can put a strain on an organization’s finances at a time when payment models are shifting and reimbursement is decreasing.
I developed a seating chart for my team to help the Work Leader and Quality know who is where with their EOP numbers. I created an environment for continual learning by developing my backup lead through coaching, mentoring, recognition, guidance, and support which encouraged short and long term goals. As a manager I am making myself more available to the quality review and improving the communication between our team and the Quality Review Unit. I complete all LIPC & QPC reports that are sent when asked to provide for new programs being added to an employee’s profile. I have found that since beginning this process, our working relationship has improved. I identified a back-up Work Leader and coordinated training for them with the Control Desk and our current Work Leader. At this time all work is being KV 'd and all documentation is being submitted to the Control Desk and Quality Unit in a timely manner. I work to balance my day so that I am spending time engaged with team members and still meeting assignment deadlines. I foster an inclusive work environment and promote workforce diversity thru support of EEO and affirmative employment objectives, fair and equitable employment decisions, prompt attention to allegations of harassment and discrimination, and encouragement of early disputes resolution when appropriate. During counselling, I verbally and in written form go over feedback from
This memo is being provided to St. Jessica's Urban Medical Center to outline actions that must be taken before the performance management program can be effectively implemented. It is my understanding that programs that have previously implemented failed and it is expected for this program to follow the same fate. Therefore, to prevent the failure of this program I have provided a number of activities that must precede the implementation of the new program. Implementation is the heart of the performance management program (Angiuis.2013). As organizations spend millions of dollars on performance management systems, it is important to understand how to properly implement the system. Understanding that proper communication, training and
One HR issue this article can be applied to is ineffective performance reviews and training for management. Many companies base their performance reviews around what a manager is doing wrong, but creating a more evidence-based survey focused around specific strengths a manger should excel in helps the corporation to be future-based. Like Google, the company can identify eight characteristics of good mangers and create the survey based around those eight pillars. If a manger is deficient in a certain category they can take classes to strengthen that specific characteristics rather than have to sit through a general training highlighting things they are already good at.