Background
The implicit change model held by the agent is a mix of a Coach and Navigator.
The reasons for the change The pressure for change arose from environmental pressures in the industry. There were slight fashion pressures facing the company. Many companies in the industry were implementing quality programs. There was also the reputation and credibility pressure present.
Internally, there were forces pushing the need for change. The company had been growing at a fast pace, both in terms of revenue, staff, and products. Revenue and profits were growing at a rate of 40% a year for the past three years. As the change program was in the developmental stage, it was documented that the company was incurring one or
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Not all suppliers resisted the quality control program. One supplier agreed with the need for the change. The supplier felt the program would help raise his company's awareness of quality control and help them identify areas for improvement within their own company. He also felt that it would help them identify customer requirements. This supplier implemented the program almost seamlessly within a week. The program only added an additional half an hour week onto their workload. They realized this change would provide them with more security, money, responsibility, better working conditions, self-satisfaction, better personal contacts, and eventually reduce rework.
Another supplier would always agree that the program was a good idea, but do little until pushed to do so. He was semi-retired and didn't have much motivation to implement changes. One factory thought the change was a good idea and began implementing the process, but the management of the factory did not execute. However, once additional staff from the change agent's organization was hired to do the work for the factory in China, the quality program was implemented via them.
The main supplier displayed the most signs of resistance to change. It appears that this supplier resisted the change for many reasons. This supplier had a lack of conviction that this quality control
For example as internal reasons for change would be the launch of a new product or service that a company is working on .
The human resources department needs to revisit some of their decisions to strength their portion of the structure and better the company for the future. The high turnover rate has caused lack of employee motivation, low morale and with pay levels below their competitors’standards; there is lack of structure in the performance review process within the entire company. These issues can be corrected by creating a coaching, feedback process, and
Our company gave priority to the quality which came before costs. Top management supported all of our initiatives that improve quality, production process and delivery. Our QS9000 certified key supplier Trimco were supplying parts with incorrect specification, defective and damaged parts including frequent short supply of those parts required for interior trim of the trucks. Those resulted reordering of parts, additional material handling, over time for post-assembly installation and the delay in the delivery of the finished truck to the customer. Our company is facing challenge to uphold our company strategy “do it right first time”, production of quality trucks and maintain delivery schedule.
This week’s assignment is about evaluating the quality issues of three organizations. The three sectors I chose to evaluate are manufacturing, service and government. I will then discuss the importance of quality to each organization, the relationship of quality to customers, the leadership commitment to quality and the alignment of quality to the organization’s strategic goals and objectives.
Also MAN (Materials –As – Needed) program was expected to improve the quality because lower inventory levels would make quality problems more apparent and force employees to take faster action
The purpose of this paper is to propose on outline for evaluating the quality improvement initiative and financial implications, along with giving a description of specific metrics. A recommendation will be discussed as to how the organization can represent the data related to the quality improvement issue for ongoing monitoring. Also, there will be an explanation of how the organization can create an integrated view of performance that links finance and quality.
Quality can be greatly affected internally within an organization. Considering that internal factors can be monitored and controlled mainly from within, it is considerably easier to manage, though these factors have a much more direct and immediate effect on the organization where the management responsibility lies. Internal contributors that factor into quality outcomes include leadership styles, administrative policies, and organizational culture. These factors, if not performed to standard or with minimal empathy can cause stress among staff indirectly affecting the consumers. An unpleasant environment may lead to a low morale and dissatisfaction throughout the organization. (Suchman, A., 2001)
The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).
In this paper, I will review how The Wendy’s Company ensures total quality and compliance throughout its organization and franchises. Wendy’s focus is on quality and uniformity in each of its franchises to include those which are company owned. To ensure compliance at every level of the organization, Wendy’s participate in Quality Supply Chain Co-op, Inc. (QSCC) and enforces a very strict Quality Assurance Program (QAP).
The purpose of this paper is to discuss organizational change and the management of that change. I will talk about the different drivers of change, the factors a leader needs to weigh to implement change effectively, the various resistances a leader may encounter while trying to implement change, and how various leadership styles will effect the realization of change. I will also discuss the knowledge I have gained through the completion of this assignment and how I think it might affect the way I manage change in my workplace.
Change is an integral part of any organization that needs to keep abreast of its competitors in the business. It is important since it is the process through which an organization embraces new ideas or technology for running a business and quits using old-fashioned ways that have proved not to be working. The process of change management is a very crucial one since it determines the success or failure of the change. People fear change, and it is very important that steps are taken towards making them embrace this change and be part and parcel of the change process. This essay delves into the recent structural change that General Electric Company had in its subsidiary, in India.
I think the employees recognized the need for a program like this more than any other parties within Sigtek. They saw the need for quality improving measures and welcomed the opportunity to make certain changes, albeit smaller ones. Smithers’ charismatic leadership style and his enthusiasm for the Total Quality Program (TQ) may have contributed to the employees’ positive reception, but this would only suffice in the short-term. Another factor adding to the enthusiasm for the implementation on the ground-level is Smithers’ decision to remove or reassign those in the management who may be especially resistant to change. By “isolating” or removing those who may oppose the new program, he created the basis for an environment where more employees are likely to adopt the necessary changes.
"Change is the only constant, we are told" in the twenty-first century marketplace(Ojala, 1997, p.1). In order for many companies, organizations, or institutions to stay competitive in their fields, they must be prepared for change and the effects of that change. According to a 1994 American Management Association and Deliotte & Touche LLP study "approximately 84% of American companies" are experiencing some type of change (Carson, 1998, p.1). Change management helps companies predict, institute, guide, facilitate, and evaluate change. Change management is "the focus of the change project (or initiative), whether it be to bring about alterations at the individual, group…or organizational level"(Henderson and
For Andrei Octavian PARASCHIVESCU and Florin Mihai CAPRIOARA, organizations that desire to implement a strategic quality management approach should consider both the strategic dimension of quality and the management strategy (2014, p 19). In fact, both writers stipulate ”Quality Management” aims to advance quality to meet patron’s requirements by controlling processes (Paraschivescu & Caprioara, 2014, p 21). Likewise, their ideas confirm that the production approach demands a strict input from workers. In doing so, quality improvement teams can measure and spot
Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.