Citigroup Case Study

3. What are the consequences of Capital One’s IT strategy for expansion into different segments of the credit card industry, and into other industry’s?

Since this is my second job interview, I want to be specific, realistic, and measurable as possible than my first interview. I want to build a relationship with a recruiter through the phone by setting up the different objectives so I can assure my knowledge in this business with Liberty Mutual. I will begin my interview by explaining my primary objective, my biggest desire to fulfill in this part of business in order to succeed in my goals by setting up an agreement between me and a recruiter, so we can build a confidence in calling references for a certain office appointment or a paperwork. My minimum objective, that I hope to achieve in this business, is to coming up with a plan that I can do for this business for a long-term such as increasing

1. What is their business strategy to grow profitably and compete over the long term?

This research paper will describe Capital One’s general environment, technology and political and legal segments, forces of competition, Predicting and addressing forces, strengths, weakness, opportunities and threats (SWOT) as well as resource capabilities.

• What is a case interview? The Case Interview • What specific skills does it assess? • How to prepare for a case interview? • An interactive example.

JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States with a history dating back over 200 years. JPMorgan and Chase is basically included Chase- the U.S. consumer and commercial banking businesses serve customers under the Chase brand. The consumer businesses include: Branch, ATM, telephone and online banking, Credit cards, Small business, Home finance and home equity loans, Auto finance, Education finance, Retirement & Investing, Retail Checking. The commercial banking businesses include: Middle Market, Corporate Client Banking,

the Chinese financial integration on C, S and I in the rest of the world?

In preparation for my interview with Goldman Sachs Group, Inc., one of the most well known financial firms in the world, I decided to gain some background knowledge on the company by doing some research. I learned that Goldman Sachs Group is a leader of the global financial services industry, and, according to the firm’s webpage, provide “investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals” (1). The main competitors in Goldman Sachs Group’s industry are JPMorgan, Morgan Stanley, Citi Group Global Markets, and many more (3).

CIBC has focused its core business on retail and business banking, wealth management, and whole sale banking. They have shown a proven track record of providing there customers with financial services and advice through a group upwards of 1100 branches worldwide. Strategies CIBC has portrayed is to continually find new ways to enhance the experience of the client and to stimulate safe revenue growth. CIBC has put emphases on creating deep meaningful relationships with all clients, constantly trying new ways to improve service and sales prospects and to create relationships with new clients while retaining existing clients for a long period of time (CIBC).

China’s financial markets are still fairly primitive however China has one of the highest saving rates in the world. This is Largely due to rising incomes, but also due to the lack of a robust social safety net to protect citizens from changing economic circumstances such as unemployment and population ageing. The banking sector was only opened to foreign competition at the end of 2006. This forced Chinese banks to become strong and efficient so as to compete with the international banks. In making the banks more efficient, state owned enterprises also had to increase their efficiency as they no longer were allowed to take low cost loans that were running at a loss for the state bank. These economic developments coupled with increased prudential standards and the improvement of lending practices has allowed for savings to be allocated efficiently for investment purposes, to support medium term growth in the Chinese economy.

Citibank developed two different strategies for each market segments, some of the strategies for MNCs are secure platforms to access services, local and global which can offer fast and worldwide capabilities. Also provide fraud and identity theft protection, showing the advantages of online real time banking

The system is supposed to enhance its internal practices to reducing greenhouse gas, and they will be increasing recycling processes. More importantly, it will also create strict guidelines for JPMorgan Chase's lending decisions when it comes to The mining, forestry, oil, and gas industries it will no longer finance projects that pose a danger to the environment It has also decided to encourage clients to design plans to try and reduce the large amounts of greenhouse gasses to help the environment. The modifications come from years of the hard word by the Stakeholders as well as some other groups that included nongovernmental organizations (NGOs), investors, and activists. Stakeholders, including NGOs, investors, and activists, as well as communities, labor, and consumers all, played a significant role in improving corporate behavior. Some NGOs are willing to put themselves in danger by using strategies of conflict. Others have been working to create partnerships with companies to help them green their production, often in ways that save them money. As well, the investor community is taking a progressively active role in work with the companies in the hopes of creating a partnerships with businesses in order to help them green their production, which often save them money on the long term outlook. Some of the investor community is taking an active role as well encouraging corporations to consider the long-term financial risks of social and environmental issues rather than the next quarter's

As the article from (The Business Times, 2010) reported, in early January 2010 the government in China ordered banks to control lending following a stimulus-driven credit surge in mid-2009 and is trying to prevent over-investment in the economy.

In 1996, Citibank was an emergent banking institution attempting to increase its market share in the competitive Los Angeles area. In order to do so, the bank’s strategy was to focus slightly less on their financial growth, and much more on providing “a high level of service to its customers”. Management viewed this paradigm shift as “critical to the long term success of the franchise”.

Political & Legal environment: The political system of a country is an important part of a companies marco-environment. ‘Who governs the country?’ ‘What does the government follow?’ and ‘What legal regulations follow from these policies?’. The most important factors a company is subject to are policy uncertainty, macro instability, and tax rates. Considering China is a country in transition all of the above factors are subject to change, to a degree substantially larger than it is in stable developed countries. We have recently seen changes happening in China on all of the above factors. One example is the new regulations regarding copying, which turned out in favor of Starbucks. However, what will happen in the (near) future is hard to tell. Whatever happens though, Starbucks will be subject to the consequences, whether positive or negative.