College Park Winners Case Study

Most common place where people go on daily basis to buy the necessity household items and groceries is supermarket. Supermarket is large form of conventional grocery store with variety of packed and unpacked food item with other necessity household products organized onto aisles. The general concept of my project is that customer who goes to the supermarket by the items and comes out when billing is done. We have seen huge queue at the checkout counters. Supermarket is having 8 checkout counters having one employee at each checkout counter doing scanning, billing and packing the things before handling to the customer. In our FlexSim models we have shown the steps that customers get the items and then queue to get it billed and then exit when billing is done. Other is lookers customer, who does not buy anything but go out without billing process. Simulation is used to test different alternatives to find the better results.

The literature below is a research about self-checkout machine in Tesco supermarkets, and it aims at answering; the reasons that Tesco has changed, importance of self checkout systems in Tesco and challenges faced by the self checkout systems. TESCO is a chain of supermarkets stores originally from the U.K; they have expanded rapidly over the past few years. These stores are of general merchandise that carries everything from clothing, deckchairs, groceries, petrol stations, wines, consumer electronics, DVD and CDS. TESCO has stores in North America, Asia and Europe that operate under the TESCO brand. It operates hypermarkets, supermarkets and convenient stores. TESCO services allow their customers to do their shopping from the comfort of their chairs; because delivery is done to their homes, and it also offers internet shopping services.

Working as a loss control consultant for XYZ manufacturing company, various aspects of information need to be acquired prior to visiting. Assessing procedures for safety awareness and loss prevention practices, while reporting outcomes, and then deliberating with the underwriters. Within XYZ manufacturing company these areas include the following topics: record logs, the number of workers, ergonomics, the hazard level, training and orientation plans, and previous work recovery programs. Developing a new policy for XYZ manufacturing company will be produced through evaluation and modification of these areas.

By implementing a curbside pick-up and delivery program, Publix will be able to create an advantage over its competitors by offering its customers affordable merchandise in a convenient and efficient way. Publix will benefit by attracting new customers and retaining existing customers who for physical, time sensitive, or other reasons cannot make it into the store to do their grocery shopping. Although Publix could potentially miss out on revenue made by customers making impulse purchases based on eye grabbing displays in the aisles or at the register , they will surely make extra based on the ease of clicking and selecting items. By clicking items to add them to their “shopping cart” customers may lose themselves in the ease of amassing groceries and end up spending more than they would have had they been inside the store.

3. Two suggestions from other stores I would implement would be, I would buy two queue for our sales department and one for our repair shop. This would enhance fast service and convenience. While waiting to be attended,

Shuzworld aims to keep customer satisfaction at its highest. A customer approach that focuses on making the customer happy is of upmost importance. One way to achieve this is to ensure that customer wait time is kept to a minimum. Specific questions have been posed for concern; how many customers will be in the system; how many customers on average will be in line; and what the probability is of one being in line or being served? The company is looking at staffing each

I have the answers to question # 2 and 3 for Collin College. Please see below and let me know if you have any questions or need any additional supporting documentation or information.

Consumers are always satisfied with good customer service. When it comes to retail store customer service and satisfaction it is important because department stores are large in size and finding help can be difficult. Colloquy, a company concerned with building customer value, released a survey and asked 3,000 consumers across five geographical areas to rate their personal experiences with retailers. Macy’s was ranked number one in the department store category, with the most loyal customers. To keep up with technology advances Macy’s has invested time and money into developing a more efficient online shopping site, Macys.com and Macysweddingchannel. This investment cost nearly $300 million in 2006-2008 is being used to scale-up these fast-growing businesses through improvements in delivery efficiency, online site functionality and customer service. To enhance the shopping experience at Macy’s 100 stores in 2007 experienced remodeling and began introducing the most advanced POS registers and systems to the sales floors nationwide. Macy’s passion is product and people. There continuing pursuit is to have unique fashionable merchandise ready for customer satisfaction. Macy’s promise is to always carry the best brands and the most-wanted items. They also believe in hiring the right employees. With the right employees, there will be a sense of motivation and helpfulness. The American Customer Satisfaction Index covers 200 companies’ products and

I believe the followings are the factors that helped them to have such an effective line system. The store dedicated close to 32 cash registrars and 25 of them are for customers who shops fewer than five items during peak or lunch time and located close to the various food stands are displayed arranged in five rows . Seven of the cash counters are located on the

In the food industry, especially fast-food, the wait is one of the biggest problems companies could face. That’s why big chains resorted to psychological theories to trick consumers’ mind in order to make them feel that the wait is shorter. By comparing the three big chains, McDonald’s, Starbucks and Tim Hortons, this article demonstrates how companies use a similar or different hypothesis to come up with various solutions to this problem. However, it’s unclear if they succeeded in solving the problem or not. One thing that is clear from the description above is that all three branches focus one reducing the waiting lines for solo costumers, and not for groups. In maister’s paper, one of the propositions he made is solo waits seem longer than

With respect to staffing, I found that I initially had trouble serving customers quickly enough during peak hours. Customers dissatisfied with their queue times often left the store, resulting in lost sales.

The service levels are depending on the rules, mandatory, past or previous data in order for the management to figure out the necessity of the staffs. It is a difficult task for service status to retain and preserve, as well as increase satisfactions of customers by 10 per cent thatneeds to increase 20 per cent of workers. After gone through the study of the customer’s sensitivity to the response on calls, Zie Retails detected that the customers feel more happy when their calls being answered in certain seconds time and felt unhappy when their calls being hold for a longer time. As a result, Zie Retails contemplate to improve customer service by reduce the customer waiting time to make decrease their dissatisfaction level. However, the result is not positive and shown that extra staff is the main point to improve satisfaction of customers regardless of the waiting time. Zie Retails aware that new technology needed to be bringing in for example, upgraded structure, network and merchandize, as all of these are essentials to boost the satisfactions level of the

Store environment could affect shoppers’ behaviors in several ways. Store environment also influences various stages of shoppers’ cognitive process inside a store, including attention, perception, categorization and information processing. For example, it has been shown that perceived waiting time varies with the valence of music and consumers’ categorization of a restaurant as a fast food outlet depends largely on the external appearance of the store .While the foregoing discussion is mainly concerned about the immediate effects of store environment, store environment may also have lagged or carryover effects on

In this essay, two companies will be identified and described on how they utilize a queuing system. Only two of the four most basic waiting line structures will be discussed: single-server and multiple-server waiting lines. Since waiting is an integral part of many service related operations, it is an important area of analysis. Each queue system has its advantages and disadvantages, but with no doubt each company’s goal is to cut down on the waiting time and that customer returns. In particular, we examine their implementation of both processes and try to find solutions to improve the waiting line process.