Zappos. Comm 350: Common Characteristics Of An Organization

The organizations values are to reflect the mission statement as closely as possible. They describe the core qualities of the organization as well as the actions and behaviors towards clients, employees, partners, community members, etc. The values that my organization will employ and portray are those showing the honesty, integrity, dedication, and loyalty to the clients, workers, and community. They will also portray the value of the employees to the successful treatment of the clients. The values will show the level of skill, knowledge, and expertise that the employees possess. Honesty is an important value to have because if a client knows the staff and organization is truthful the success rate will greatly increase because of its creditability. Conveying a strong value of honesty to clients as well as everybody else involved with the organization provides stability and admiration to the organization and the employees, showing a client who has severe trust issues that he or she can trust the staff who in the beginning is complete strangers that he or she will be able to build their trust issues with other people

Zappos is an online shoes retailer that started its business in the year 1999. Later on the company had expanded its business to include the beauty products, clothing and even the housewares within its leading e-commerce website. This case emphasizes on the customer service department of Zappos Company and initially the business focused only on the drop ship method. Later on the company also increased the variety of the products. The company had also created a bricks and mortar storefront to expand the business and increase the sales of the business.

They are more like a big family. At Zappos there are lots of fun activities to get the employees involved, like face painting, wacky parades, and gaming in the lounge on breaks. Employees have the freedom to dress causal and comfortable. The company ensures customer loyalty by closely training and mentoring their team, and at the end of training they offer their employees $3,000 to leave (most of whom do not except the offer after weighing the options). Besides their fun and supportive environment, Zappos offers their employees full health care benefits, free meals, and competitive salaries. Lastly, while many other companies have call centers located outside of the country, (in order to save money) Zappos call center is located in Loss Vegas. Phone calls are not timed or scripted, which gives the employees a chance to interact with the customers on a more personal

It is important that you develop an awareness of what you value, as these values will be important in informing your relationships with clients, co–workers and employers.

Zappos has made the online shopping experience very safe and easy. The marketing strategy used by Zappos has to be one of the best one in any market. Zappos took was given to them and turn the focus to the customer experience. The entire idea was to make the shopping experience better so that customers would return. The promotion of a fun and hip culture for the employees is a big reason this strategy is working. Employees are in good moods and so this passes on the customer. The Zappos atmosphere is fun. There are no sales goals for employee because Zappos wants the relationship between the employee and customer to be genuine.

For this assignment, this writer chose to analyze the CVS Caremark organizational values statement. According to a public relations specialist, the creation of the shared values statement was a joint endeavor by a select group of CVS top executives, specifically, the company vice presidents, under the guidance of Larry Merlo (Brown, W., personal communication , May 17, 2016). In analyzing the CVS value statements, it appears that the sentences represent specific actions that reflect the company’s core values. The words “passionate, relentless, innovate, work as a team” provides information about how the organization operates and shows the principles and ethics to which the organization adheres.

Founded in 1999 by Nick Swinmurn, Zappos.com, initially named ShoeSite.com, has grown from an inventory-less, “drop-ship” shoe sales website that connected customer orders with shoe suppliers to an Internet shoe mega-retailer that recorded a reported $2.1 billion in revenue in

Zappos efforts are generated with good motives, but applying this system on 1,500 employees will not be simple and will probably have some consequences. Employees and managers on the same level playing field can restrain friendly antagonism that motivates employees to keep progressing.

Online collaboration can be an effective tool in recording and documenting all the new processes that are being created for future managers as well as employees. A repository of all information that is generated from brainstorming and collaborative writing can store key information on important people, liabilities, responsibilities, technology and employee information. The owner will have to make time to give the new managers an orientation of his ServeNow chain while discussing his most fundamental values and goals for having this business. These goals can include providing excellent customer service, and the best quality at the best price. Zappos is a

Zappos has created a very structural attractive company. There is a lot of room for growth with the recent purchase by Amazon.

An essential component of leadership is to articulate and exemplify the organization's core values. These values must be clear, compelling, and repeated. The leader must both "walk the talk" and inspire his/her colleagues within the organization to also live these values. Values are at the core of individual, group or organizational identity. Values are relatively enduring conceptions or judgments about what is considered to be important to an organization. Agreement between personal and organizational values result in shared values which constitute the benchmarking of a successful business practice.

The presence of strong as well as effective leadership in today’s organization imposes a great responsibility to the organization’s team and management networks as leadership implies the overall capacity of the organization’s performance like for instance, in terms of operations and research development. It can be said that Amazon’s resources and capabilities can be divided in the management of the company specifically their leader which is Bezos, the ability of the management to effectively use strategic supply chain management and aligning it with their business process and information technology, their competitive advantage in the online market, and the financial resources that it gains through its successful approaches.

Every organization strives to become a high performing organization. The essential elements of effective organizations include a practical business structure, an excellent communication strategy, competent managers, and influential leaders. The elements of success are the same for all organizations; however, the process of incorporating the elements are different because every organization is unique.

The organizational structure of Zappos.com is revered as one of Americas’ most innovative corporate cultures. The unique structure of this company has been so successful that they have a department for business-to-business consultations that assist other companies interested in adopting the model into their own organization. From a struggling start-up business to a $1.2 billion merger with Amazon.com, the company has remained true to its value of “delivering WOW through service” not only to its customers but also to its employees as well. Although there are hierarchical levels, there is a

Zappos started out by selling shoes online to become the world’s largest online retailer of shoes. Subsequently, in their quest to boost sales, they moved beyond footwear to become an E-tailer that sells ‘anything and everything’.