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Common Reasons For Failure Of A New Solution

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One of the most common reasons for failure of a new solution (offering) or a business is lack of sufficient understanding of the market and customer needs. To be successful, a solution provider must acquire knowledge of the market the way the customer views it. Without this level of knowledge, a solution provider will not know which functions are important, how customers buy and the window of opportunity when customers are ready able to buy. Solution providers have rely on either their own market knowledge or market research to gain this knowledge. Relying solely on ones own market knowledge very often leads to both a narrow and a biased view of the market and customer needs. But market research that does not deliver the knowledge needed to rapidly penetrate the market can be just as damaging and also wastes resources. Frequently, market research lacks critical information needed to create a good market penetration plan. To be effective, market research needs to be actionable. It needs to provide the insight and details that allows a company to deliver an offering that resonates with customers. Market research can fail to provide value for several reasons. One, it is often at too high a level,giving broad market generalities rather than actionable details. Second, it does not take company capabilities into account for segment selection. Third, it does not represent the customer view and does not specify the value customers seek. Fourth, it does not mesh with a company 's

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