What is the best way to communicate with the Information Technology (IT) department? In this paper, we will look at two IT personnel and comparre communication styles. The most effective way to present this scenario is to engage you, the reader, in a mock computer/network crisis in your company.
For many years communicating with the IT department was not a priority. Most businesses used computers for word processing and simple spreadsheets. Networks were stations on the televisions and there was very little to no dependence on a computer system. The hardware was costly and the support was virtually non-existent (www.microsoft.com-small business solutions, 1998). …show more content…
Prior to that, Joe worked as a technician for Fry’s Electronics at night. Joe is also the president of the “The original - Star Trek ” fan club and believes that Captain Kirk is the only man qualified to command a starship, at least that is what his tee shirt says.
Joe answers the phone in his usual low toned, “Yea”. After explaining your situation for the second time very slowly, Joe finally grunts, acknowledging that he is still on the phone. You finally get frustrated and tell Joe that you were instructed to call him by the VP of production (the senior VP over both departments) and your problem is of the utmost importance. He insists that the problem was created by one of your people; but he agrees to send one of the “techies” down to your area and the problem is fixed (except for your ulcer).
This is not unusual, though a bit exaggerated. Most IT personnel are under the impression that the outside world is so inept that they alone are a much smarter breed so they have a superiority complex. It is often shared in the IT community that communicating our problems to them is a waste of time because we usually do not explain it in a way that will solve the problem.
Joe is the typical “Tech-Nerd” and is socially inept, and doesn’t care. He can interact with the outside world over the Internet, so why
Information Management System (IMS) refers to a database that integrates financial and other information in organizations from different levels of management and produces regular reports. Starbucks is one of the firms that have implemented IMS. This paper describes IMS for Starbucks, its impact on competitive edge and how it helps to coordinate supply chain partners and to monitor inventory levels. The paper also explains why managing information is better than moving products.
Communication is extremely important within an organization. "To understand work and organizations in today's changing global environment, we must look both at what's going on inside the organization and at the larger culture in which an organization operates" (Cheney, Christensen, Zorn, Ganesh 2011, p1). Communication enables an organization to begin a dialogue to create awareness, understanding, and appreciation for the firm's strategic goals, ideally resulting in the satisfaction of the interests of both the firm and its environment (Schultz, Hatch, Larsen, Van Riel 2002) . This paper will analyze the communication effectiveness of Chickasaw Nation Industries, Inc. (CNI).
This study conducted gives a good view on crisis communications within the work place. This type of communication is important to ease tension and allow for a positive working environment. Without companies being aware of positive crisis communications strategies, there would be a much greater risk involved. Knowing the proper tactics for conveying bad news makes your organization better.
Just about every business has some aspect to it that involves technology. This could be something as simple as email to something more complex like a server farm. Either way there is always an IT (Information Technology) technician involved in it somewhere making sure all of the cogs work together.
Throughout most of the book, Joe’s one objective was to just live again. Joe realized that in order to live again he would need to master communication, but most important, time. “Oh god the Happy New Year, he had counted three hundred and sixty-five days and now it was New Year's Eve” (Trumbo 141). In order to live again, Joe needed to master time. It took him countless attempts but he finally got
The mini-case starts with “IT is a pain in the neck,” which is a wrong notion that most of the business managers have in an organization. The history of IT-business relationships in most of the organizations shows that there is a huge gap between both sides which is getting better over a period of time. Today, managers know the fact that it is the people, technology and information that realizes the value of a company and everytime IT cannot be blamed for everything. The days have gone when IT was looked at as the sole responsibility for a company’s growth or downfall. IT processes along with the
The group developed initiatives that differed so much from President Brittle’s expectations because President Brittle did not give them an orientation. Instead she placed a group of departmental professionals together and asked them to “design a series of strategic initiatives for the school that both capitalize on the existing strengths and that are responsive to emerging social trends.” (Organizational Communication, 2010, pg216) In my opinion that was not enough information for the team to work with. She should have spelled out exactly what she wanted placing emphasis on the fact that she wanted to see some new and innovative ideas.
As most business they knew that proper investment in the Information systems and Information Technology is the best way to go but they dropped the ball when it came to proper investing, they either didn’t realize or ignored the problems
After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows.
While non-verbal behaviors can affect many different communication styles, communicating while using technology devices affect one’s behavior more often than others; especially when communication is not being done face-to-face and computer-generated technology is being used instead. Although, this is common ground today, and computers and telecommunication are the newest trend to hit the market; sometimes the communication style chosen makes communicating impossible to fully understand the message being delivered by the sender. Thus, is because the communication being sent has not been interpreted correctly; due to unwanted communication barriers standing in the way. One of those barriers is that of “computer-mediated communication that influences virtually all behavior in the work environment; such as when
To resolve this communication barrier between departments the company need to follow information systems for communications purpose. This will not only save their time but will also help in
Salesforce.com has been considered one of the most disruptive technology companies of the past few years and is credited with single-handedly shaking up the software industry with its innovative business model and resounding success. This company provides CRM solutions in the form of 'software-as-a-service' leased over the Internet, as opposed to software bought and installed on machines locally. It was founded in 1999 by former Oracle executive Marc Benioff, and has since grown to 2,600 employees and earned $748 million in revenue in 2007.
This report will discuss the primary problem communication in Lancaster’s Company whilst breaking the problems of virtual communication