Communication skills, a core element in the care of patients with cancer, is essential for properly managing the expectations of patients and carers, especially in difficult consultations like breaking bad news and in end of life care situations. According to Maguire(2002), “Good communication skills in medical practice can be learned and can always be enhanced”. Results of the randomised studies by Fallowfield (2002,2003) have shown that key communication skills can be improved by training courses, which in turn can lead to an improvement in patient well being, enhanced satisfaction, compliance with treatment and medical decisions and improved clinical outcomes (Fallowfield 2002)(Fallowfield et al., 2003).
Communication skills training could improve ‘patient centred behaviour’ in clinical encounters which includes active listening, open questioning, providing patients with opportunities to ask questions, actively involving patients in management decisions, showing empathy, initiating psychosocial discussion, ethical and professional behaviour, and should be a core element in medical education. Inadequate focus on the softer skills like communication during the training scheme and during the assessments, may lead to the trainee being inadequately equipped to deal with difficult clinical situations once they become consultants and having to learn it the hard way without any support. Ineffective communication in clinical interactions could
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Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.
A vital part of healthcare is the ability to communicate effectively to give satisfactory and effective patient care (Roper, 2014). Communication is not just important for working with the patients to deliver their care but also collaborating adequately with other healthcare professionals (Roper, 2014). Whilst there are several clinical settings such as psychiatry, adolescence, paediatrics, primary, and secondary, this essay will focus and elaborate on the importance of communication and clinical skills, communication styles and approaches to consultation in delivering holistic patient care (HPC), and how it can be adapted in elderly.
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted
Communication is so important in a healthcare and social care setting for a number of reasons. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible
In summary, the experience of observing and reflecting on this video vignette, elevated my understanding of the range of techniques that enhances communication therapeutically, such as active listening, empathy, developing rapport and the use of non-threatening body language and tone of voice to alleviate patient anxiety and illicit patient cooperation. Moreover, the act of reflective contemplation gave me an understanding of what it means to be self-aware - to be able to recognise and arrest idiosyncrasies such as personal moral values and cultural beliefs so as to promote a healthcare environment that is patient-centred. As general workplace and healthcare resource pressures increases, it becomes even more relevant for healthcare practitioners and future clinicians to be versed in such techniques, so that despite the pressure, they are better able to manage their emotional and physical
This OCR Cambridge model assignment may be used to provide evidence for the unit identified above. Alternatively, centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications made to this assignment allow learners to meet all the assessment criteria and provide sufficient opportunity for learners to demonstrate achievement across the full range of grades. The assessment criteria themselves must not be changed.
Effective communication among nurse and patient/family can improve care and relieve suffering. The diagnosis and treatment for cancer is a major challenge and it affects all aspects of life. By therapeutic communication, providing information, encouraging optimistic outlook, teaching how to reduce stress patient care will have better outcomes. (Yarbro, Wujchik, & Gobel, 2010).
Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.
Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.
“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork.
Communication is complex yet essential to our life and with the different beliefs, ethnicities, and attitudes communication can deteriorate. The purpose of this paper is to discuss the different interdisciplinary methods of patient-clinician communication. This topic is important to me because having the ability to be effective in my communication results in satisfaction, fulfillment, quality, safety, contentment, and peace. I hope to become successful in understand and to beunderstood in my communication. Nurses should want this education to prevent the negative effect that results from the inability to communicate effectively.
Cancer (noun): a disease caused by an uncontrolled division of abnormal cells in any part of the body. Cancer cells often cumulate in one section of the body and then begin its journey to over-take its victim. Although, the battle for a cancer-stricken individual will test his or her strength and resilience, it will also put the strength of the family to test. Unfortunately, more than one million individuals in the United States develop cancer each year. Thus, raises the question: How do family members communicate when an individual within the family develops cancer? Many families within the United States struggle with what are the proper ways of communicating and adding a life-threatening disease to the mix makes family
"Good communication skills have been linked to higher patient satisfaction, greater patient adherence to treatment, better patient health outcomes, fewer physician malpractice claims, reduced patient anxiety, increased recall and improved understanding." (Kissane, 2012) Numerous medical programs have executed basic communication skills curriculum. The five key communication skills encompass listening effectively, eliciting information using effective questioning skills, providing information using effective explanatory skills, counseling and educating patients, and making informed decisions based on patient information and preference. "The Accreditation Council for Graduate Medical Education recommends that physicians become competent with these five elements." (Travaline,