HOW TO COMMUNICATE EFFECTIVELY
Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.
A care worker needs to listen their patients’ needs and respond to them with professionalism.
Facial expression, eye contact, active listening, nonverbal communication, clarifying messages, empathy, use of body language and appropriate language tone and pace are all results of effective communication.
When a service user have some moral issues or any type of issues the service provider needs to have empathy on the service user and try to put themselves in the position of the service user because it will help the service
…show more content…
Having support from your colleagues is an informal support on the other hand having support from a doctor is a formal support because doctors a qualified professional people.
Between workers is important to build trust and maintain confidentiality.
Some example of barriers to communication are use of jargon, physical barriers, cultural differences, impairments, different language and patronising communication.
Jargon is when people express technical words throughout a conversation.
Physical barriers to communication is when people are trying to communicate and something are stopping them to communicate well for example a place which there is a lot of noise could be a barrier for them to have a conversation.
Some physical can be someone who have difficulties to understand because of limitation of vision, hear, difficulties to talk.
A common communication barrier is the difficulties to speak the mother language of a country well.
To be a good carer is important that you communicate very calmly with your service user and never lose your temper because it could make worse the service user
A. There are many potential barriers to communication such as language barriers, it can be hard to communicate with someone who does not understand your language or vice versa. Also cultural differences may be a problem as different communication aids such as touching, eye contact, or tone, which may be acceptable in one culture may not be
Some health care professional who are not committed to the care value base may treat service users unfairly. For example, a care worker that is not demonstrating the role of empathy may not want to listen or respect the ideals of the service users because the care worker is not in their position and do not see things from service users point of view. It is important for health care professionals to be committed and being honest with themselves in order to make sure that they are providing equal care to their service users. Careful use of language
My first service-user of the day was Ms A, she is 65 years old. She suffers from depression and also panics attack, clinically obsess. I greeted her with a warm smile, introducing myself as her carer for the day. She responded back with a welcoming smile, I started building warm and friendly and positive communication with her. Already gone through her care plan, I was assessing her and asking her preferred support.
Our first duty as support workers is to make sure that the service user is receiving the best care based on our knowledge and professional judgment.
There may be a number of reasons why communication difficulties are happening between individuals/groups of people here are some example of what they may be…
4.8 Barriers to effective communication, different nationalities, religions, cultures and beliefs. Also different age groups, Disability, learning difficulties or memory loss. My client suffers from depression and mood swings which can cause a barrier.
3.1 There are many barriers to communicate both visible and invisible. One of the most common starts with oneself. One must make sure that the language used is one that the individual can understand. It is no use talking to someone about abbreviations, slang or
Being approachable, positive, friendly and happy. Adapting the environment which can improve the effectiveness of communication like replacing poor lighting with brighter one. Or putting up multilingual posters and displaying signs clearly. Making sure their mouth is visible when speaking and they can be seen by the person who are speaking with, and minimizing background noise like turning down a TV. Another important way of reducing barriers to communication it would be using eyes, facial expressions and gestures.
Cultural barriers The third communication barrier is culture. This barrier includes language difference, interpreting expressions, making assumption, stereotyping and having different beliefs. An example of this can be in a care home.
The care provider knows that each person’s unique life story determines how he or she will experience an illness. The care provider conveys an unwavering respect and personal concern for the patient, safety guards their dignity and well-being (Koloroutis, 2004, p.5). In other words, it does not matter how the patient’s behavior is, he or she deserves to be treated as human being. This is also where care provider relationship with self or self-identity may apply. A nurse needs to know how to best handle different situations with different patients or people.
The major priority for UK National Health Service(NHS) is the effective communication with patients and involve them in the decisions of their health care(1). To enable patients to make informed decision, patients must be given clear and sufficient information, in a way they can understand(2). The main essence of effective communication is by discussion tailored to individual’s situation.
The first barrier I think is the language. Though I learned English as I was in junior high school, it is only for the testing. We little use English in our daily lives. It led to sometimes we don 't know how to use English to express our views and ideas. It is also a defect of communication, without good communication it also cause the understand defect.
Socio-cultural barriers usually happen when a group of different culture people are being group together. People coming from different countries may not find comfort in communicating or coordinating easily with one another. Stephen quoted when people from different countries come together, their way of thinking varies, some might be shy to communicate, while others open for communication owing to the difference in their cultural backgrounds, there is a difference in their upbringing, due to which there 's a difference in their views and beliefs (Rampur 2011). Even the communication etiquette differs across the different countries, thus making it difficult for communication to even start.
Communication problems occur both in personal interactions and in the work place. Whichever the case, the effects are always hurtful. Some common examples of communication problems are;
Language barriers – Our audience is dependent upon the languages we can converse in. This could limit an audience.