Communication in Health and Social Care

Communication is a two-way process that takes practice and time to be fully effective and is very important in every aspect our personal and professional lives. We communicate every day of our lives both verbally or nonverbally. The process of verbal communication is the exchanging information by transmitting an idea, send that idea, receive feedback, understand the idea and the feedback and provide feedback to the person who sent the message. The main components of communication are context, encoder, message, medium, decoder, and feedback. The context could be social, chronological, cultural, or physical. The individual sending the message will

The role of the nurse in the healthcare setting is to be supportive, informative, advocate and help patient through their treatment journey through the use of language- verbal and non-verbal.

People communicate for a number of reasons, for example, to express emotions (i.e. sadness, happiness and anger), pain, personal opinions, to relay information with regards to an individual’s health, personal preferences such as religion, sexual or culture and also to obtain knowledge or information on any given subject; communication can also be viewed as a learning experience. Communication can be informal or formal depending on the circumstances. For example; formal communication would occur in professional settings,

In order to communicate it is necessary for both people to, be willing to receive information and furthermore then be willing and able to give information,

In a society it is essential to have effective communication skills, without those things can be very difficult. When you say communication people tend to generally just think about verbal communication and while speaking and listening is a large portion of what communication is it is a lot deeper than that and some people believe some of the other aspects like body language and facial expressions to be even more important in the maintaining of effective communication skills than forms of verbal communications.

An effective communication takes an important part in the health and social care settings. Communication is the way how we express our own feelings and thoughts, giving and receiving with each other and what make us become independent through making choice and the ways we learn. Between analysing Alan’s case, this essay will demonstrate the importance of effective communication when working with diverse communities in health and social care sector.

In every organisation we have an informal organisation called "grapevine”, however it is an informal communication used by employees to pass personal information in term of gossip or rumour. However that information has been intentionally leaked for upcoming announcement and decision taken by top management due to unofficial announcement. Therefore information passed more quickly compared to phone or face-to face conversation. From the case study above, it mentioned in the George pub, full time staffs met in an evening to discuss about the so called change in the

Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).

Effective communication can be in non-verbal, verbal or written form. There are several factors that the sender of the message has to take into consideration and understand in order for that to happen: understand what they are trying to convey, the audience receiving the message and how the audience will perceive the message.

Accurate and effective communication is extremely important to ensure the message perceived as intended and not misunderstood, causing confusion or complications. By applying strong, passive non-verbal communication skills, the information can be perceived without questionability. However, remember that not all cultures communicate the same; what is acceptable in one culture may not be acceptable in another.

Common types of communication include speaking, writing, broadcasting and gestures. It is not only exchange information but also instill the filling of confidence and importance between others.

The art of communicating in the second decade of the 21st century still involves persuasion, clarity and productivity -- the tools of delivery have shifted from a phone call or message on an answering machine to text messaging

In a work environment communication is major factor. There are two forms of communication: oral communication and written communication. Oral Communication is the process of verbally transmitting to give and exchange information to another person (or people). Oral communication can be formal or informal. Formal types of oral communication are business lectures, presentations at business meetings, commencement speeches. Informal types of oral communication are discussions that take place in a business meeting, telephone conversations or face-to-face conversations. Oral communication has adapted along with technology allowing teleconferences, video chat. Most work places had adapted to using video conferences and teleconferences using a network to reach any and all stakeholders in any location.

Communication includes both the transfer and the understanding of information and ideas. It serves as five major functions within an organization: management, feedback, emotional sharing, persuasion, and information exchange. Communication can flow vertically or lateral through groups such as small, networks, or informal grapevine. The vertical dimension involves downward and upward direction. This type of communication is for the purpose of giving instructions, explaining policies and procedures, pointing out problems and offering feedback. The horizontal form of communication is lateral. This type is use between members in the same network. The last type of communication is grapevine which is informal and serves as a way to create a sense of closeness of those who share information. There are three ways in which communication is perform such as oral, written, and nonverbal. However, within each of these categories there are different channels of communication. The mode of communication chosen depends on the situation. However, it’s important to note that the form chosen will determine the effectiveness of communication. The highest form of communication is face to face; whereas, the lowest form is written.

Different type of message should be conveyed by using different strategies. There are three main categories for communication method depending on its content (Communication Strategies, 2017).