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Communication in the Chilean Mine Collapse Incident Essay

Satisfactory Essays
When you have a specific audience in mind for a communication you have to think about what that audience needs, or wants to hear. The information you present, the way you present it, and the channel that you use to present it all need to be chosen with that audience in mind. If you have to present to more than one type of audience, more than one communication may be necessary to get the information to the intended audience in the intended way, as was the case in the Chilean Mine collapse incident.
The families of the miners that were trapped first wanted to know if their loved ones were alright. When they were not able to be told this for sure, they needed to know when they were going to know. They also needed to know what was being done
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We brought you all here to let you know that we are doing all that we can to find your loved ones, our employees, but we have to do it in as safe a way as possible. Not just for the people looking for them, but for them as well. We do not want to cause more collapses because that puts everybody at risk. We have about 130 workers out there trying to bring them safely back to you. It is our hope that they were able to get to the refuge deep in the mine where there are emergency supplies of food, water and oxygen. We are sorry for the distress, and we will keep you updated as we learn more about what is going on and where they are in the mine.
Communication two should also be a face to face to the employees.
I’m sure you have all heard about the collapse of the mine, and are concerned. We are doing everything we can to try to get to the workers trapped inside the mine, however the tunnel collapsed and we do not want to cause more to collapse. We will have rescue workers and experts looking into how we can get to the emergency shelter where we hope that they reached. We will keep you updated on what is happening with the efforts as we know more.

The reason I chose face to face for both of these communications was because in a situation like this I think that it is best to meet with people face to face. If it was a small issue that wasn’t personal to so many people other forms
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